Customer Service Specialist

2 weeks ago

Toronto, Ontario, Canada J.P. Morgan Full time

As a Specialist in the Merchant Support Group, you will be an advocate for our US and Canadian merchants and internal chase partners. You will provide phone support offering resolutions to payment processing, technical troubleshooting, and addressing general inquiries. You will take ownership of each customer interaction, treating customers with respect and responding with empathy. You will approach problems logically and with good judgment to ensure first call resolution for each customer. This role requires you to demonstrate personal excellence including punctuality, integrity, and accountability, and extreme adaptability in a fast-paced environment.

Job responsibilities

Our Agents handle calls from our merchants/clients and offer options to find solutions to their inquiry. They also perfom the following tasks:

· Take ownership of each customer interaction while treating customers with respect and responding with empathy

· Approach problems logically and with good judgment to ensure first call resolution for each customer

· Are able to navigate multiple applications while staying engaged with our customers

· Demonstrate personal excellence including punctuality, integrity, and accountability

· Demonstrate extreme adaptability in a fast paced environment

· Are required to abide by all applicable regulatory and department practices and procedures

· Have the ability to work independently and in a team environment

Qualifications

· Minimum of one year of customer interaction or customer support experience is required, either by phone or face to face.

· Must be willing to work in an environment that requires 100% phone-based customer interaction.

· Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, chat and email, and maneuvering in a Windows-based environment

· High School Diploma or equivalent required

This position will require work in office location 3 days per week. (Monday, Tuesday and Thursday)

Training Schedule: Formal paid training will take place. You must be available to attend virtual training for the first 4-6 weeks Monday - Friday from 9:00am - 5:30pm/ET.

Work Schedule: Will vary depending on business needs. Schedule requires availability and flexibility during business hours, after hours, weekends and holidays.

  • Inside Sales/customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada Corrosion Service Company Limited Full time

    Corrosion Service Company Limited (CSCL) was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide our company today.We are an...

  • Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada Booz Allen Hamilton Holding Full time

    We are looking for a dedicated and hardworking Customer Service Specialist to join our team at Booz Allen Hamilton Holding. This is a remote work position based in Vancouver, British Columbia, Canada, and is part-time with an Associate level seniority and requires a minimum of 3 years of experience in a similar role. As a Customer Service Specialist, your...

  • Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada Homepro Pest Control Full time

    Get started on an exciting career at Homepro Pest ControlWe are looking for a Customer Service Specialist to join our growing team. Homepro is a leading pest control provider servicing residential and commercial clients across Ontario. Homepro is a fast-growing company with an incredible team and a friendly, inclusive environment. We are committed to the...

  • Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada Rivalry Limited Full time

    Customer Service Specialist - LATAM (Remote)Department: Customer Success Employment Type: Full Time Location: Remote Rivalry has been pushing the boundaries on what an esports betting and next gen entertainment product can be, and we've been doing it well. We're focused on having the best customer experience in the sports betting and gaming space. As we...

  • Online Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada United Continental Holdings Full time

    United Continental Holdings is looking for a detail-oriented and independent Online Customer Service Specialist to join our team in Vancouver, British Columbia, Canada. As an Associate Level employee, you will be responsible for providing exceptional customer service to our online customers. Responsibilities:- Respond to customer inquiries via email, chat,...

  • Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada Riverside Natural Foods Full time

    Are you hungry to innovate? To do things differently? To work with a company that's real, thoughtful and very forward-thinking? Meet Riverside. We are an organic, "better for you" snack company, manufacturing award-winning, nutritious, allergen-free snacks. Your kids know us as MadeGood, tasty school-safe snacks. Your buddies on the go grab our GOOD TO GO...

  • Customer Service Junior Specialist

    2 weeks ago

    Toronto, Ontario, Canada Bickert Management Inc. Full time

    BMI is a rapidly-growing tech company, providing software solutions and management expertise to a variety of businesses. We are currently seeking a remote_Customer Service Junior Specialist_ to join our team. This is a great opportunity for someone who is passionate about customer service and looking to start a career in the tech industry.This is a remote...

  • Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada CMLS Financial Full time

    Customer Service Specialist (Call Centre)Toronto, ONSalary:$50,000/yrAre you passionate about customer service? Experienced in the mortgage industry? Looking for a team-oriented, fast-paced environment to grow your career? Look no further - join our CMLS team as a Customer Service Specialist (CSS) today.About the role: Maintains and builds positive customer...

  • Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada Rivalry Limited Full time

    Customer Service Specialist - LATAM (Remote) Department: Customer Success Employment Type: Full Time Location: Remote Description Rivalry has been pushing the boundaries on what an esports betting and next gen entertainment product can be, and we've been doing it well. As our user base grows and we enter new regions globally, the demand to create new...

  • Customer Service Capabilities Specialist

    2 weeks ago

    Toronto, Ontario, Canada Unilever Full time

    Customer Experience Capabilities SpecialistWL 1CBackground & Purpose of the JobThe Customer Experience Capabilities Specialist will be partnering with internal customer development, various functions within supply chain, and customer strategy, and most importantly will liaise and oversee our external organization of specialists regarding Order Management.Who...

  • Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada Riverside Natural Foods Ltd. Full time

    Are you hungry to innovate? To do things differently? To work with a company that's real, thoughtful and very forward-thinking?Meet Riverside. We are an organic, "better for you" snack company, manufacturing award-winning, nutritious, allergen-free snacks. Your kids know us as MadeGood, tasty school-safe snacks. Your buddies on the go grab our GOOD TO GO...

  • Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada Voyago Full time

    We Are The Employer Brand of Choice. _It is our mission to be your best choice when seeking a career in Transportation. We believe in creating lasting relationships with our employees, one built on Trust and Respect.And our employees would agree, having selected us as a Great Place To Work through the annual survey measuring Employee attitudes at...

  • Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada Workplace Options Full time

    Workplace Options:Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500...

  • Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada Univar Solutions Full time

    A Place Where People Matter. Start your career journey with Univar Solutions Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Reporting to the Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from...

  • Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada Univar Solutions Full time

    A Place Where People Matter. Start your career journey with Univar Solutions Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Reporting to the Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from...

  • Customer Success Specialist

    2 weeks ago

    Toronto, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Customer Success Specialist to join our team in Toronto. The successful candidate will be responsible for providing exceptional customer service and support to our clients.The ideal candidate should have a Bachelor's degree in Business Administration or a related field, as well as a minimum of two years of customer...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Toronto, Ontario, Canada CMLS Financial Full time

    Bilingual Customer Service Specialist (Call Centre)Calgary, AB, or Toronto, ONPassionate about customer service? Experienced in the mortgage industry? Looking for a team-oriented, fast-paced environment to grow your career? Look no further - join our CMLS team as a Bilingual Customer Service Specialist (CSS) today.About the Role: Maintains and builds...

  • Customer Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Emson Creative Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.To be successful in this role, you should be an excellent...

  • Customs Specialist

    2 weeks ago

    Toronto, Ontario, Canada Sunwing Vacations Group Full time

    About Us:The Opportunity:Under Sunwing Vacations, we are looking for a Customs Specialist to join us in making vacation dreams come true. As the Customs Specialist, you ensure that Sunwing Airlines is Customs compliant with the CBSA and follows the Canada Customs Act when Importing/Exporting Goods. Your responsibility is to review all associated documents...

  • Customer Account Specialist

    2 weeks ago

    Toronto, Ontario, Canada Valmet Corporation Full time

    The candidate application data is kept on the career site servers and sent en-mass back to the Workday tenant when the user clicks submit on the last step. Once the user hits submit, we make POST requests with that data to multiple REST end-points sending the job application back to the Workday tenant). The system will clear out / time out after 60 minutes...