Windows Support

1 week ago

Sarnia, Ontario, Canada Tata Consultancy Services Full time

TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in.

Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.

About TCSTata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years.

Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.

TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

About the clientA global energy leader ranked in the top 5 in Fortune 500. With a commitment to innovation and sustainability, they drive advancements in oil, gas, and renewable energy technologies. Strong knowledge of desktop/laptop hardware

  • Good knowledge of Win 10, Win 11 & MS Office
  • Knowledge of Mac OS is preferred.
  • Understanding of daily operations and delivery processes
  • Application / software installation and troubleshooting
  • Knowledge / exposure on ticketing tools (Service Now)
  • Windows system administration
  • Strong Troubleshooting Skills
  • Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
  • Working knowledge of supporting computer peripherals, like printers, scanners and non-standard devices etc.
  • Understanding of active directory, networking

Hardware, operating system & software knowledgeRoles & Responsibilities:

  • Complies with Quality Health Safety Environment (QHSE) and IT policies.
  • Liaises with clients, IT support groups and 3rd party providers when necessary.
  • Performs staging of PCs
  • Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc.)
  • Conducts hardware and software maintenance and support.
  • Assists with Site Security Officer (SSO) on IT security issues and virus elimination.
  • Special events coverage, meeting room & VCON & voice devices support
  • Centralized hardware and Spare part stocking and local site inventory management and asset management
  • Stock management.
  • Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
  • Hardware vendor coordination for Break fix
  • Imaging & provisioning of devices. Update AMDB including hardware and software.
  • Providing training / demo's when needed to end users.
  • Onsite Operational support of Industrial mobility devices
  • Mobility - Operational support for company owned mobile phones / tablet devices and BYOD.
  • Asset Disposal
  • Coordinate with regional/global support groups for end-to-end request resolution and escalation.
  • Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting
  • Operational support for non-network connected HBO AIO Printer / Scanner / Fax
  • Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines.
Tata Consultancy Services Canada Inc.

is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC).

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