Airport - Restaurant Server

2 weeks ago


Winnipeg, Manitoba, Canada Plaza Premium Lounge (Winnipeg) Full time

Overall responsibility
To provide excellent guest service throughout their dining experience, from greetings all the way to bidding farewell.

Key Areas of Duties and Responsibility

  • Seat guests and take initial drink order as needed to ensure ideal speed of service
  • Be enthusiastic, outgoing, positive and upbeat. Create a meaningful connection with the guest to ensure memorable experience of the guest
  • Provide efficient and effective table service for the guests (taking orders, answering any food and beverage related inquiries, explaining daily features, placing orders thru Point Soft)
  • Assume the responsibility to notice when the guest is not satisfied and use their best judgement as to when it is appropriate.
  • Perform quality check after first few bites to ensure satisfaction of the guest
  • Maintain a level of 1/3 full beverage for the guest and offer a refill as an opportunity to maximize revenue
  • Review the bill to ensure that all items served to the guests are posted, processing bills and taking payments.
  • Reset the table as soon as the guests have departed (bussing, sanitizing, organizing and resetting of the table for the next guest)
  • Secure day end report and ensure that all modes of payment are matching
  • Perform opening/ closing duties
  • Perform other duties required

Qualities & Requirements

  • Must have Smart Choices Certificate
  • Strong sense of customer service, attention to detail
  • Communication and writing skills
  • Good organizational skills, selfmotivated and positive attitude
  • Ability to prioritize and problem solving ability

Job Types:
Part-time, Permanent

Salary:
$13.80 per hour

Benefits:

  • Discounted or free food

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Night shift
  • Weekend availability

COVID-19 considerations:
Yes, all Covid-19 precautions are in place. Face masks, gloves, sanitized work spaces, hand sanitizers available for staff and customers, screens at front-desk and buffet/bar counters.

Experience:

  • Customer service: 1 year (preferred)

Licence/Certification:

  • Smart Choices (required)

Work Location:
One location
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