![Air Canada](https://contents.bebee.com/companies/ca/air-canada/avatar-pmzYU.png)
Customer Sales and Service Agent
1 week ago
Description
Location:
Toronto, ON, Canada (On-site)
Starting Salary:
$17.00/hour
Branch:
Contact Centers
Category:
Unionized (UNIFOR)
Job type:
Full-Time
The opportunity
Right now, Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team in Toronto.
This position is vitally important to our continued success as you will often be a customer's first point of contact.
So creating a great first impression will be down to you. Are you up for the challenge?
If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role.
What your day-to-day looks like
As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally
You will also:
- Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
- Use Air Canada's inhouse reservation system to make new flight reservations or modify existing bookings
- Ensure customer satisfaction by providing timely resolutions to customer inquiries.
Your benefits
As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:
- Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you've completed twenty-eight (28) weeks of service
- We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
- Training and development tools to help unlock your full potential
Qualifications
Skills and experience required
This role is vital for our client's satisfaction.
Therefore we have a number of key criteria to ensure your success:
- High school diploma or equivalent
- Available to attend and successfully pass our approximately twelve (12) week fulltime paid initial training program
- Availability to work in shifts
- Ability to find creative solutions to complex customer situations
- An effective multitasker who can work independently with a minimum of supervision
- Eligible to work in Canada
Preferred competencies
- Customer service experience within a Call Centre environment
- Previous travel industry experience
Linguistic Requirements
Let your career take flight
Don't miss out on this exciting opportunity to be a part of the growth and expansion of Canada's largest airline.
APPLY NOW
Diversity and inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
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