Customer Service Representative I

7 days ago

Sherwood Park, Alberta, Canada Strathcona County Full time
This _posting is for multiple hourly positions at Kinsmen Leisure Centre and Ardrossan Recreation Complex _

As a Customer Service Representative, you will be a wealth of information.

In listening to guests' needs, you will be able to provide them with timely and applicable information regarding products, services, and events.

You will happily process our guests' payments in return for great options such as gift cards, an awesome selection of recreation programs, passes, facility memberships, and unique events in the community.


Does being organized and having attention to detail get you jumping out of bed each morning? Are your cash handling skills and computer experience the talk of the town? And speaking of talk, your excellent communication skills will be given a workout as a Customer Service Representative.

These are just a few of the talents we are looking for you to bring to our team.

Responsibilities:

  • Interact with guests in person, by telephone, and electronically to provide knowledgeable, timely, and current information in response to inquiries, concerns, and requests about products, services, and events
  • Identify guest needs and present available service options and recommendations throughout all Strathcona County Recreation, Parks and Culture opportunities
  • Build relationships with guests and proactively address guest concerns through friendly and courteous interactions
  • Assist with booking all facilities spaces for guests, organizations, and school groups. Refer to Customer Service Representative II, III, IV, or Facility Booking Specialist to complete complex casual, block, and event bookings
  • Support and assist the Supervisor and Facility Supervisor by completing administrative and support tasks which ensure the smooth and efficient operation of the facility
  • Selling, redeeming, and processing gift cards, promotional cards, facility passes, and memberships
  • Respond to unpredictable or volatile situations including first aid, building emergencies, or a lost child
  • Follow facilityspecific processes for cash handling, deposits, facility bookings, membership sales, program registrations, point of sale, ticketing, and specialized products and services
  • Maintain professionalism by keeping a clean, presentable appearance while being prompt and prepared for every shift

Skills and Abilities

  • Positive and professional attitude with strong communication skills in order to facilitate positive interactions with diverse groups of individuals including coworkers, supervisors, and guests
  • Exceptional ability to work in a team fostered environment
  • Flexibility to adapt to changing priorities, manage and balance a variety of interests and objectives
  • Selfdirected and motivated

Qualifications

  • Completion of High School Diploma with previous experience in a highpaced, guest serviceoriented position
  • Proficient computer skills, knowledge of registration software and/or ticketing software such as Intelligenz is an asset
  • Familiarity with services and products offered in Strathcona County is an asset

Conditions of Employment

  • Submission of Satisfactory Criminal Record Check
  • Current Standard First Aid/CPR certification is required prior to the completion of training
This competition may be used to fill future vacancies for similar positions within the next 6 months.

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