Support Analyst, It

1 week ago

Richmond Hill, Ontario, Canada Boston Pizza International, Inc. Full time
Boston Pizza International has been recognized as one of Canada's 50 Best Managed Companies since 1994. Serving more than 40 million guests annually, Boston Pizza International Inc. is Canada's No. 1 casual dining brand with more than 380 restaurants in Canada and more than $1 billion in sales.

Boston Pizza has for decades enjoyed a significant takeout and delivery side to our business, which has served as a strong advantage vs.

most competitors in helping us adjust to and successfully weather the significant impacts the pandemic has had on the broader restaurant industry.

We hope you'll consider joining us

What you do:

In this role, you will be expected to:

  • Provide Technical Support for Boston Pizza's corporate staff.
  • Provide first level ticketing support and assign tickets accordingly.
  • Create, manage and maintain all helpdesk process documentation.
  • Install, configure, support, and maintain desktops, laptops, mobile devices, printers, video conferencing equipment and network connectivity for corporate clients.
  • Perform Imaging, physical equipment installs, maintenance, removals, and configuration on equipment located all offices.
  • Manage the Active Directory user and group and Office 36
  • Support the new user setup and termination process for corporate employees.
  • Maintain the shared directory security permissions.
  • Provide Exchange mailbox troubleshooting and mail flow support.
  • Resolve client hardware and software issues.
  • Lift and maneuver 20lb boxes.

Who you are:

  • You have at least 2 years' experience performing Microsoft AD system administration.
  • You may have the completed two years of collegelevel coursework in computer science, information technology.
  • You will have strong multitasking and organizational skills.
  • You are pragmatic and selfdisciplined.
  • You are thorough, detailed and results oriented as well as exhibit professionalism and sound judgement.
  • You have excellent communications skills
  • You have expert knowledge of Microsoft Windows 10, MS Teams and Microsoft Office 365 Suite.
  • You are familiar with Sophos Antivirus software, computer networking and printer technologies.
  • You may be a Microsoft Certified Professional (MCP), A+, Network+

Why you want to work with us:

  • We're a strong Canadian brand with a hospitality focus, embracing a work-hard, play hard philosophy.
  • We're an organization with a strong emphasis on team culture.
  • Our entrepreneurial roots support a culture of collaboration.
  • We're always looking to promote internal talent.
  • We have a tightknit team to support you every step of the way.
  • Through the "Future Prospects" Boston Pizza Foundation, we're focused on giving back to the communities we live, work and play in.

What's next:

  • If you know someone who might be interested, share this posting with them.
  • If you're interested, send us your resume.
  • If we're interested, we'll reach out to you to schedule a phone screen.
  • At Boston Pizza International, we are committed to a culture that welcomes, encourages and celebrates the diversity of our team members. We recognize that our decisions are better and our ultimate success greater when we work together as equal members of one family._

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