System Support Analyst

5 days ago

Richmond Hill, Ontario, Canada Healthy Planet Full time

System Support Analyst

We are looking for a System Support Analyst to maintain and administer our company's networked system of computers. The system administrator's responsibilities include troubleshooting hardware, software, and networking issues, as well as ensuring that all computing operations run with optimal performance and security.

Responsibilities

  • Install, configure, and maintain operating systems, software applications, hardware & network infrastructure, network security, and other system management tools.
  • Monitor system performance and troubleshoot issues to ensure optimal performance.
  • Manage user accounts, permissions, and access rights.
  • Perform regular system backups and implement disaster recovery plans.
  • Collaborate with IT team members for new site setups from planning to the implementation phase of all supported infrastructure requirements.
  • Stay up to date with industry trends and best practices in system administration.
  • Replacing and upgrading defective or outdated EOL/EOS components when necessary.
  • Research and recommend the latest trends and technologies for robust, secure, scalable, and efficient IT Infrastructure.
  • Analyze data (logs, traces) to identify problems and recommend solutions.
  • Ensure the quality of support requests by filtering out erroneous or incomplete requests to ensure that only genuine support issues are escalated.
  • Maintain concise records and prepare activity/status reports.
  • Coordinate with ISPs and Business Partners for rental equipment, contract renewals, adjustments & technical. Maintain Hardware Assets and participate in CMDB.
  • Coordinate with Internal & External Stakeholders for new Software Releases, Patching, Testing, Upgrades, Quality Assurance, and UATs.
  • Maintain an in-house Test Environment as a simulation of the production environment.
  • Perform other duties as assigned

Skills & Requirements:

  • Degree or diploma in Computer Science or related field.
  • Minimum 3 to 5 years experience as a System Support Analyst for a Medium to Large Organization preferably in a Hybrid Infrastructure Environment (Cloud & On-Premises).
  • Data Center Experience would be beneficial & considered an advantage.
  • Experience in Microsoft Windows Server & Microsoft SQL Server Environments is preferred.
  • Experience in supporting and maintaining high-volume SQL Database Infrastructure Areas like Replication, High Availability, Optimization Schema, Disaster Recovery, etc.
  • Microsoft Azure Active Directory Experience is preferred including AD design and architecture. Must be capable of Creating, maintaining & supporting Local AD & its Replication to Azure AD. Group Policies, Security Policies, User Management, etc.
  • Solid knowledge of TCP/IP Network Stack and related services such as DNS, HTTPS, LDAPS, SMTP, and SNMP.
  • Must have Configuration & Troubleshooting Skills around various devices & services Firewalls, Routers, Managed Devices, Switches, Gateway, NSGs, Port Management.
  • Expert in design, configuration and maintenance of Software Technologies like VPNs, Payment Gateways, Resolving Customer Disputes, Charge Backs
  • Knowledge of Payment Technologies such as Moneris, PayPal, and Global Payments.
  • Preference will be given to candidates with POS Experience in a Retail Setting like Store Server Setup, POS Setup & Support, OPOS Peripheral Configurations and underlying Technologies, Communication Protocols, Network Configurations & Security, Advanced Configuration and Deployment of Various Hardware, Communication Devices & Monitoring Equipment's like CCTVs, Firewalls, Routers & Managed Switches.
  • Ability to provide support via chat, email, and phone when needed.
  • Ability to prioritize a wide range of workloads with critical deadlines.
  • Strong planning, time-management, and organizational skills
  • Willingness to learn, teach, and develop the department.
  • Ability to think critically and analytically in a faced past environment.
  • Excellent interpersonal skills. Creativity and the ability to think outside of the box
  • Ability to coach individuals.
  • Valid Ontario driver's license since this role would require you to travel across Healthy Planet stores in Ontario
  • Ability to lift computer equipment
  • Should be flexible to adhere to work schedules based on business requirements

What We Offer

  • Awesome work environment and company culture
  • Medical Benefits and flex spending account for Full-time employees
  • Goodlife Corporate membership
  • Employee discounts
  • Internal opportunities for advancement

At Healthy Planet we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Healthy Planet hires and promotes individuals solely on the basis of their qualifications for the position to be filled.

  • System Support Analyst

    7 days ago

    Richmond Hill, Ontario, Canada Healthy Planet Full time

    System Support AnalystWe are looking for a System Support Analyst to maintain and administer our company's networked system of computers. The system administrator's responsibilities include troubleshooting hardware, software, and networking issues, as well as ensuring that all computing operations run with optimal performance and security.Responsibilities...

  • IT System and Security System Analyst

    7 days ago

    Richmond Hill, Ontario, Canada Total Credit Recovery Limited Full time

    Position OverviewThe IT System and Security Analyst is responsible to ensure all IT core systems, applications and end user systems run within established parameters. The IT System and Security Analyst is required to interact with management, mentor department members and assist system users. This p

  • IT Senior Systems Analyst

    7 days ago

    Richmond Hill, Ontario, Canada Onico Solutions Full time

    MS Dynamics Senior Systems Analyst (NAV 2009) Our client requires a highly experienced Senior Systems Analyst to effectively and efficiently design, implement and manage their Microsoft Dynamics NAV 2009 Resource Planning system, SQL Server Business Intelligence Solutions and Reports for optimal and timely service delivery and support for current and future...

  • System Tester/QA Analyst

    1 week ago

    Richmond Hill, Ontario, Canada Randstad Canada Full time

    TORONTO PUBLIC SECTOR CLIENT REQUIRES A SYSTEM TESTER/QA ANALYST ON CONTRACT TO MARCH 31, 2025SkillsExperience and Skill Set RequirementsEvaluation Table – Sr. QA AnalystTesting 55% 10+ years of experience in process, planning, organizing and implementing testing efforts Extensive Experience with test management tools on one or more platforms such as Azure...

  • System Tester/QA Analyst

    7 days ago

    Richmond Hill, Ontario, Canada Randstad Canada Full time

    TORONTO PUBLIC SECTOR CLIENT REQUIRES A SYSTEM TESTER/QA ANALYST ON CONTRACT TO MARCH 31, 2025SkillsExperience and Skill Set RequirementsEvaluation Table – Sr. QA AnalystTesting 55% 10+ years of experience in process, planning, organizing and implementing testing efforts Extensive Experience with test management tools on one or more platforms such as Azure...

  • Expert IT Business Systems Analyst- Omp

    7 days ago

    Richmond Hill, Ontario, Canada Nestle Operational Services Worldwide SA Full time

    A little about usWhile Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people.We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,000+ members of Nestlé Canada celebrated for taking action using agility, courage,...

  • MS Dynamics Senior Systems Analyst

    7 days ago

    Richmond Hill, Ontario, Canada Onico Solutions Full time

    MS Dynamics Senior Systems Analyst (NAV 2009) Our client requires a highly experienced Senior Systems Analyst to effectively and efficiently design, implement and manage their Microsoft Dynamics NAV 2009 Resource Planning system, SQL Server Business Intelligence Solutions and Reports for optimal and timely service delivery and support for current and future...

  • Technical Support Analyst

    7 days ago

    Richmond Hill, Ontario, Canada Waakif Inc. Full time

    Education: College/CEGEP Experience: 1 year to less than 2 yearsWork setting: Computer hardware or software retailer/wholesalerTasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement...

  • Analyst, Operations System Improvement

    7 days ago

    Richmond Hill, Ontario, Canada Nudestix Full time

    OPERATIONS SYSTEM IMPROVEMENT ANALYSTThe Brand:Nudestix is a global fast growing, entrepreneurial color cosmetics brand founded by beauty veteran Jenny Frankel and her two daughters, Taylor and Ally Frankel. Nudestix offers a collection of easy-to-apply, no-fuss multipurpose Stix in nude shades. The brand's motto "go nude but better" emphasizes the "less is...

  • Support Desk Analyst

    7 days ago

    Richmond Hill, Ontario, Canada Direct Travel Full time

    Support Desk Analyst - French Speaking - RemotePosition OverviewDirect Travel has an immediate opening for a Support Desk Analyst to work directly with customers, third party vendors, and Direct Travel Account Management/Sales/Operations teams to demonstrate, implement and support several 3rd party Applications.This is a fully remote...

  • Business Analyst

    7 days ago

    Richmond Hill, Ontario, Canada Onico Solutions Full time

    Business Analyst / Business Systems Analyst (SharePoint) We are currently looking for a Business Analyst / Business Systems Analyst (SharePoint) in support of our client's SharePoint portal and in-house systems/applications. Business Analyst Roles and Responsibilities:Act as a Functional Analyst for in-house systems Analyze and model the business area and...

  • Product Support Analyst

    7 days ago

    Richmond Hill, Ontario, Canada Trimble Full time

    time type Full time posted on Posted 8 Days Ago job requisition id R44212 Your Title: Product Support Analyst Our Division: Customer Support, Applanix AMS What You Will Do ● Provide technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics. ●...

  • Business System Analyst

    7 days ago

    Richmond Hill, Ontario, Canada the Ladders Full time

    Job Details When it just clicks Does this sound like you? ï, Minimum of four years of experience as a technical Business Analyst; ï, Experience with Treasury or Capital Markets desirable; ï, Good communication skills; ï, Results-driven and flexible; ï, Ability to enjoy variety in your work; ï

  • Business Analyst/Business Analyste

    1 week ago

    Richmond Hill, Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating over 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for associates who share our passion for innovation, creativity and results We are currently recruiting for a Bilingual Business Analyst to join our team located in Richmond Hill, Ontario. On-going industry...

  • Bilingual (F/E) Technical Support Analyst

    7 days ago

    Richmond Hill, Ontario, Canada Onico Solutions Full time $56,000

    Bilingual (F/E) Technical Support Analyst The Bilingual (F/E) Technical Support Analyst is responsible for providing technical support via phone or email to service clients for their IT issues. Assists with the training of Bilingual (F/E) Technical Support Analysts and provides technical guidance. Work Experience Bilingual (English/French) is a MUST to...

  • Application Support Analyst

    7 days ago

    Richmond Hill, Ontario, Canada Venterra Realty Full time

    Description ROLE: Application Support Analyst REPORTS TO: Technology Experience Manager LOCATION: Remote / Corporate Office in Richmond Hill (Hybrid) COMPANY OVERVIEW Venterra Realty is a well-capitalized, privately held investment and technology company with ~ $5.0 billion in managed assets and $375+ million in revenues. It owns and...

  • Asset Management Analyst

    1 week ago

    Richmond Hill, Ontario, Canada City of Richmond Hill Full time

    Posting Id Department- Planning and Infrastructure Department- Division- Infrastructure Delivery- Section- Corporate Asset Management- Job Grade- SEA35 Grade 06- Rate of Pay- $76, $90,012.00 Annual- Job Type- Permanent Full Time- Employee Group- SEA- Replacement/New Position- New Hire- Posting Type- Internal and External- Posting Date- 04/17/2023-...

  • Business Intelligence Analyst

    7 days ago

    Richmond Hill, Ontario, Canada Canadian Mental Health Association Toronto Branch Full time

    Business Intelligence Analyst - Client Management:The Role and Opportunity: CMHA Toronto is looking for a skilled Business Intelligence Analyst who will support the organization to develop its business intelligence capability. CMHA Toronto recently migrated to a new client management system and this role will be focussed on identifying and implementing the...

  • Analyst, Total Rewards

    7 days ago

    Richmond Hill, Ontario, Canada Great Canadian Full time

    Position Summary:Under the general direction of the Manager, Compensation, the Analyst, Total Rewards (Compensation) provides analytical and coordination support of the non-union and union compensation structures in accordance with applicable policies, legislation, and collective agreements contributing to the overall Total Rewards mandate to attract,...

  • Data Analyst

    7 days ago

    Richmond Hill, Ontario, Canada MSi Corp (Bell Canada) Full time

    Key Responsibilities: Work with business analysts to understand the business requirements Translate business requirements into technical ETL solutions Support the current production versions and help investigate issues and identify root causes and get it fixed as soon as possibleKey Competencies and Experience: Bachelor's degree in Computer Science,...