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Customer Service Representative
3 months ago
We are looking for a motivated individual who has a passion for helping people live and grow together to join our closely-knit team.
If you have experience in the hospitality or retail industry, a passion for working with people, and want to join an amazing team, this could be the position for you.
You'll bring a desire to learn, grow, and to help others and we'll train you on the world of property management.
Whether you're looking to make a change from working as a server, running a store, or wanting to explore a new career, we want to hear from youA little about us:
- We are friendly, hardworking, and a little weird.
- Our purpose is to help people live and grow together in every way possible.
- The paradigms we strive for are Rebellious Optimism, Wholehearted Togetherness, Insidious Joy, Radical Transparency, and Relentless Incrementalism.
This is YOU to a 'T':
- You are confident, kind, patient, and a great listener.
- You defuse situations and handle conflict and negative emotions effectively.
- You enthusiastically support positive changes and see opportunities rather than challenges.
- You have a sense of humor and have fun.
- You bring JOY to every interaction.
- You love fixing problems for people and helping your whole team succeed.
- You thrive in a fastpaced environment.
- You are constantly striving to improve, learn and grow both personally and professionally.
The role day-to-day:
- Provide primary coverage for the front desk.
- Receiving and placing a high volume of customer service telephone calls.
- Maintaining great customer relationships by handling questions and concerns with speed and professionalism.
- Manage emergencies with a decisive and calm demeanor, able to troubleshoot the situation and find positive solutions.
- Data entry and research as required to troubleshoot customer challenges.
- Spearhead the organization of the property managers, with everyone working towards the common goal of providing the best possible care for the portfolio of buildings.
- Manage checklists, processes, databases, spreadsheets, and websites.
- Assist Property Manager with obtaining quotes, scheduling maintenance, and confirming jobs with tradespeople at the direction of the Property Manager.
- This position requires travel between offices, as you may be required to work from other offices from time to time.
- For those interested, this position offers the opportunity to train for and grow into our Property Manager Trainee position.
Experience & Qualifications:
- Enthusiasm for working with people and systems.
- Experience in the customer service field including call centers, collections, hospitality, restaurant and retail industries is considered an asset
- Excellent typing and knowledge of computer systems including Microsoft Suite is required.
- Ability to handle multiple things going on at once including multitasking, meeting deadlines, and maintaining clear communication with the team and clients.
- Excellent command of the English language along with above standard verbal and written communication skills
- Clean criminal record check.
Position Details:
- Fulltime position.
- Office hours are Monday through Friday, 8:30 am 5 pm, with a 1hour lunch break.
- Weekends and statutory holidays off.
Other Details:
- Vacation policy based on length of service.
- Paid volunteer days.
- RRSP contributions.
- Paid days off on your birthday and job anniversary.
- Health Benefits Trust and Life Insurance.
- Seasonal staff parties.
- Wellness and Social Committees.
- Employee referral program.
- Education reimbursement program.
- Opportunities for growth.
About Proline Management:
With 55+ employees, 4 offices, and over 37 years in the business of property management, we are a friendly, interactive and hardworking group of people focused on developing and improving our organization and contributing to our community.
We offer fun and professional working environment, maintaining an inclusive, small business feel while constantly striving to improve and develop as a company.
We welcome team members who approach each day with positivity and enjoy working to help others live and grow together.
