Commercial Manager

7 days ago


Richmond, British Columbia, Canada dnata Full time
Role

The commercial Manager is Responsible for managing, coordinating, and administering commercial activities of dnata with its customers/ potential customers. We expect the incumbent to have deep know-how in commercial procedures specifically in the Airline Catering industry.

Responsibilities

  • Responsible for the complete Tendering process,
  • Create and present proposals for projects both internal and external.
  • Responsible for evaluating whether dnata catering will participate within the tender process in conjunction with VP Commercial, General Manager and operational key staff of facility.
  • Develop, implement, and maintain standard product specification and procedures for contract execution.
  • Preparation and management of contracts for the execution which includes but not limited to product specifications etc.
  • Review, analyze, and prepare comments on contract terms and identify areas of possible risk and opportunity.
  • Coordination of legal reviews and management of internal and external legal teams
  • Responsible for communication with the customer during the tender process and any changes updates afterwards.
  • Ensure compliance with the contract specific requirements.
  • Support client and internal reporting
  • Maintain and provide updates on contracts once awarded which includes but no limited to cycle changes, customer feedback etc.
  • Responsible for recording all necessary commercial changes during meal presentations.
  • Coordinating costing and pricing process with the internal departments
  • Being the link between the customer and executing facility/entity for all commercial affairs
  • Cultivate customer relationships before and after customers sign catering agreement.
  • Organize customer visits and meal presentations.
  • Discuss and develop all commercial issues during customer agreement terms, communicate and liaise with respective Dnata facility.
  • Work closely with procurement department to keep pricing matrixes up to date.
  • Work closely with internal managers to make sure seamless communication flow between commercial, production, procurement, and operations department.

Knowledge/Skills:

  • Possess strong interpersonal skills and can work effectively across all levels in a diverse and multi-cultural environment.
  • Strong cross-functional and team coordination skills
  • Commercial, financial, and contractual awareness
  • Excellent oral, written, interpersonal communication skills and effective relationship building skills.
  • Excellent business analytical skills.
  • Strong customer interaction and negotiation skill capabilities
  • Strong management skills with demonstrated problem solving ability, skilled at multi-tasking and prioritization and communication.
  • Creative problem solution abilities: ability to be resourceful to improve long-term customer relationships.
  • Capable of building strong internal and external relationships to achieve desired customer outcomes.
  • Innovative, detail oriented, and quality conscious.
  • Extensive knowledge of food industry.

Qualifications/ Experience:

  • Bachelors' degree in Business or equivalent; or 05 years work experience or educational background in food and foodservice industry; or equivalent combination of education and experience.
  • Strong project management skills
  • Must be detail oriented and possess excellent communication, analytical, and organizational skills.
  • Highly proficient in Microsoft Excel and Microsoft Word.
  • Must be able to travel in continental US and International (If needed)

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