CIBC - Customer Service Representative - ISI Contact Center - Downtown Montreal - Bilingual

1 week ago

Montreal, Quebec, Canada Canadian Imperial Bank of Commerce Full time

CIBC - Customer Service Representative - ISI Contact Center - Downtown Montreal - Bilingual page is loaded

CIBC - Customer Service Representative - ISI Contact Center - Downtown Montreal - Bilingual Apply locations Montréal, QC time type Full time posted on Posted 5 Days Ago job requisition id

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

As a member of the Investor Services Inc (ISI) team, you'll be the first point of contact for ISI clients (including Investors Edge), via phone and online channel. As a Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately assess each client's needs and provide a timely resolution. Investor Service Inc is a non-advice group, you will not be able to provide clients recommendations or advice on products or investments. You will work in a fast-paced environment where you will make a meaningful difference in our clients' lives. The role demonstrates solid written, verbal, and interpersonal skills to refer clients to related client relations and service groups or escalate to management The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs. The expected start date will be Tuesday June 4th 2024 .

You'll begin your frontline client service journey with an industry-leading paid training program. Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients – we know there's a learning curve and we're here to help. You'll initially participate in approximately 4 weeks onsite training in downtown Montreal as of June 4th, 2024 with a mix of in-class learning and on-the-job application - from Monday to Friday, 9:00 a.m. to 5:00 p.m. EST

A quick note on your availability – our Contact Centre is open Monday to Friday from 8:00 am to 8:00 pm. We'd like for you to be flexible between these hours.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

  • Client engagement - Provide support for clients by recognizing and accurately assessing their needs. Focus on each client experience and connect on a personal level to make every interaction meaningful.
  • Problem solving - Listen, ask questions, and put yourself in the client's shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to find solutions.
  • Product knowledge - Deeply understand the lSI products and Investor's Edge platform to ensure clients receive exceptional support.
  • Efficiency - Understand that the client's time is valuable and effectively complete client requests. Strong knowledge of the Online Brokerage systems and products to allow quick resolution of problems.
  • Computer Savvy - Able to easily navigate and focus on multiple software applications and dual monitors.

Who you are

  • You put our clients first . You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do.
  • You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You achieve trust through respect and authenticity.
  • You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
  • You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
  • You engage with your heart and mind. You care about people, and you understand different perspectives. You listen and learn from the experience of others.
  • Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
  • You're fluent in French and English to support business operations outside of Quebec, Canada.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

Job Location

Montreal-1155 Rene Levesque

Employment Type

Regular

Weekly Hours

37.5

Skills

Account Administration, Call Center, Client Relationship Management, Communication, Customer Experience (CX), Inbound Calls, Investments, Work Collaboratively Similar Jobs (3) CIBC - Client Service Representative, Private Banking - Montreal - Bilingual locations Montréal, QC time type Full time posted on Posted 12 Days Ago Financial Service Representative (Hybrid) - Outbound calls - Bilingual locations Montréal, QC time type Full time posted on Posted 6 Days Ago Sales Support Representative, Premium Edge (12-Months Contract) - Bilingual locations 2 Locations time type Full time posted on Posted 10 Days Ago

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #J-18808-Ljbffr

  • CIBC - Client Service Representative, Private Banking - Montreal – Bilingual

    1 week ago

    Montreal, Quebec, Canada Canadian Imperial Bank of Commerce Full time

    CIBC - Client Service Representative, Private Banking - Montreal – Bilingual page is loaded CIBC - Client Service Representative, Private Banking - Montreal – Bilingual Apply locations Montréal, QC time type Full time posted on Posted Yesterday job requisition id We're building a relationship-oriented bank for the modern world. We need talented,...

  • Investment Representative, Isi Contact Centre

    1 week ago

    Montreal, Quebec, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • CIBC - Financial Planning Specialist - Montreal - Bilingual

    1 week ago

    Montreal, Quebec, Canada Canadian Imperial Bank of Commerce Full time

    CIBC - Financial Planning Specialist - Montreal - Bilingual page is loaded CIBC - Financial Planning Specialist - Montreal - Bilingual Apply locations Montréal, QC time type Full time posted on Posted Yesterday job requisition id We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated...

  • Contact Centre Representative

    1 week ago

    Montreal, Quebec, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Cibc - Client Service Representative, Private

    1 week ago

    Montreal, Quebec, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • CIBC - Senior Associate, Private Banking - Montreal - Bilingual

    1 week ago

    Montreal, Quebec, Canada Canadian Imperial Bank of Commerce Full time

    CIBC - Senior Associate, Private Banking - Montreal - Bilingual page is loaded CIBC - Senior Associate, Private Banking - Montreal - Bilingual Apply locations Montréal, QC time type Full time posted on Posted 10 Days Ago job requisition id We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are...

  • Bilingual Customer Service Representative

    1 week ago

    Montreal, Quebec, Canada Insight Global Full time

    Insight Global is looking for a Bilingual Service Center Representative to join a leading HCM/Payroll company for a full-time permanent position in Montreal, QC. The Bilingual Service Center Representative provides exceptional customer service to external client employees and handles inquiries related to payroll, time and labor management, and HR. They...

  • CIBC - Senior Manager, National Accounts - Montreal - Bilingual

    1 week ago

    Montreal, Quebec, Canada Canadian Imperial Bank of Commerce Full time

    CIBC - Senior Manager, National Accounts - Montreal - Bilingual page is loaded CIBC - Senior Manager, National Accounts - Montreal - Bilingual Apply locations Montréal, QC time type Full time posted on Posted Yesterday job requisition id

  • Contact Centre Representative

    1 week ago

    Montreal, Quebec, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Bilingual customer service representative

    1 week ago

    Montreal, Quebec, Canada Randstad Canada Full time

    Are you looking for a part time job opportunity? Do you enjoy working hybrid? Are you fluently bilingual English and French? How about working for a financial company? Are you looking for an opportunity to increase your knowledge in the finance world?We are looking to hire the right person to join an amazing team as a part time customer service...

  • Business Development Manager – CIBC Asset Management – Montreal – Bilingual

    1 week ago

    Montreal, Quebec, Canada Canadian Imperial Bank of Commerce Full time

    Business Development Manager – CIBC Asset Management – Montreal – Bilingual page is loaded Business Development Manager – CIBC Asset Management – Montreal – Bilingual Apply locations Montréal, QC time type Full time posted on Posted 3 Days Ago job requisition id We're building a relationship-oriented bank for the modern world. We need...

  • Sales Support Representative, Premium Edge

    1 week ago

    Montreal, Quebec, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • CIBC - Senior Manager, National Accounts - Montreal - Bilingual

    1 week ago

    Montreal, Quebec, Canada Canadian Imperial Bank of Commerce Full time

    CIBC - Senior Manager, National Accounts - Montreal - Bilingual page is loaded CIBC - Senior Manager, National Accounts - Montreal - Bilingual Apply locations Montréal, QC time type Full time posted on Posted Yesterday job requisition id We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are...

  • Service Center Representative

    1 week ago

    Montreal, Quebec, Canada Insight Global Full time

    Required Skills and Experience *-2 years of client-facing customer service/HR administrative experience-Proficient in Microsoft Office-Post-secondary education or equivalent customer service/HR experience-English/French Bilingualism is required-Ability to work rotationally between 8 am - 8 pm EST (as needed)-Ability to work onsite in Montreal (3x a week)-2...

  • Contact Centre Representative

    1 week ago

    Montreal, Quebec, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Sales Associate Downtown Montreal

    1 week ago

    Montreal, Quebec, Canada Softmoc Shoes Downtown Mtl Full time

    Softmoc Downtown MontrealWe are seeking an experienced Sales associate who is passionate about providing exceptional customer service and is confident that they will fit in with our young, energetic and smiley team.We require you to be punctual, hard working, friendly, but above all, to show initiative and professionalism as well as bilingualism.You will be...

  • Sales Associate Downtown Montreal

    1 week ago

    Montreal, Quebec, Canada Softmoc Shoes Downtown Mtl Full time

    Softmoc Downtown Montreal- CHECK YOUR EMAIL FOR A RESPONSE FROM US_We are seeking an experienced Sales associate who is passionate about providing exceptional customer service and is confident that they will fit in with our young, energetic and smiley team.We require you to be punctual, hard working, friendly, but above all, to show initiative and...

  • Client Service Representative, Private Banking

    1 week ago

    Montreal, Quebec, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Cibc - Commercial Cash Management Manager

    1 week ago

    Montreal, Quebec, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Financial Service Representative

    1 week ago

    Montreal, Quebec, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...