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Project Manager Mes Customer Service
2 weeks ago
Tasks
The
Project Manager MES Customer Service is responsible for:
- Managing MES customer inquiries and concluding a single contract
- Accepting and coordinating customer inquiries
- Developing, issuing and negotiating proposals, including calculation and coordination with MES product lines
- Negotiation and conclusion of individual contracts
- MES customer event management including
- All customer communications, management of engine shipments
- Preparation of engine commissioning and/or field interventions for onwing and onsite activities
- Coordination of initiation dates and field team events
- Preparation of cost estimates
- Preparation of credit notes
- Customer relationship management (feedback management, customer visits, event review meetings etc.)
- Support management of out standings
_All other duties as assigned or required_
Requirements:
The ideal
Project Manager MES Customer Service must meet the following requirements:
- Bachelor's degree required
- Master's degree desired
- Minimum of 3 years of successful experience in a high technical level customer service field required
- English language required
- German and/or other language desirable
- Must have customer service experience in a technical environment
- Experience with aircraft gas turbine engines is a plus
- Knowledge of LH Group capabilities, procedures, advantageous IT systems and processes desirable
- Knowledge of MS Office and SAP
- Responsible for budget: costs and revenues
- Highly professional
- Excellent reliability
- Excellent sense of responsibility
- Excellent judgment
- Willingness to travel
- Constant time pressure
- High level of stress
- Must possess a legal work permit in Canada
_CV/ Resume and cover letter required_
-
_Company will not provide relocation assistance_
- #CB_
Benfits
- 15 Vacation Days
- Long Disability
- Flight privileges
- Employee Assistance Program
- Education
- Life Insurance
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