Travel Advisor Learning

7 days ago

Toronto, Ontario, Canada TripArc Full time

Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America.

Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry's best rates.


As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible.

With deep experience in partnering with two leading brands in the luxury travel space - Kensington Tours and Travel Edge - TripArc has real insight into the needs of tour operators and travel agencies today.


TripArc's goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

Key Responsibilities:

  • Define learning outcomes that will fulfil our travel advisor's learning needs.
  • Host webinars, virtual and inperson trainings to support & grow adoption of the ADX platform.
  • Incorporate exercises that will enhance the learning process (80% virtual & 20% inperson).
  • Supports in the creation of training(elearning, video, microlearning) and conference content.
  • Offer editorial, creative and technical support for learning content, ensuring consistency and quality.
  • Provides support with the creation of collateral (e.g. PPT decks, project plans), as requested.

Qualifications:

  • A combination of education and/or work 5 years suitable working experience.
  • Minimum of 23 years of experience working within the travel advisor industry or working directly with travel advisors and agencies either as a trainer, enablement team, or similar role.
  • Experience creating and delivering training via webinars and in person (or a passion for learning how).
  • In depth knowledge of the travel industry, booking processes and basic air an asset when assisting travel advisors with known issues is a plus
  • Ability to engage audiences of various sizes, both via virtual and live delivery.
  • Must be process driven, possess strong communication skills, careful attention to detail, and have a solid understanding of client relationships.
  • Ability to adapt to a dynamic work environment and incorporate feedback into the ongoing refinement of existing training programs.
  • Demonstrated comfort with technology and a willingness to selfstudy where required.
  • Excellent organization, planning and prioritization skills.

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