IT Support Centre Analyst

7 days ago


Oakville, Ontario, Canada Konstant Full time

Job Summary:


Reporting into the Manager, IT Support, the IT Support Centre Analyst - Tier II provides IT customer service support to employees across Canada.

Provide hardware and software support for various computer/ network systems and devices across the country. Maintain and troubleshoot computers, printers, and other IT-related equipment. Provide backup support to Tier III IT staff as required.

Responsibilities:

Customer Service

  • Communicate IT announcements to users and managers as required
  • Review, prioritize, and/ or escalate IT incidents and requests
  • Act as a single point of contact and troubleshoot before escalating issues to Tier III staff, management, or external vendors

Administration

  • Administer and maintain Microsoft Office 365 license subscriptions and deployments across the country
  • Maintain ITrelated guides/ documents as required
  • Attend and actively participate in department meetings
  • Track and monitor asset inventory of hardware and software, including the scrapping process
  • Execute Joiner/Leaver SOPs as required and in a timely fashion

Hardware/ Software/ Desktop Support

  • Setup PCs, printers, and devices at workstations as required
  • Troubleshoot PC hardware/ software and network communication issues
  • Maintain and upgrade system hardware/ software as required
  • Provide training/ orientation to users on an asneeded basis
  • Deploy hardware and software as needed to users across the country
  • Identify possible future problems (related to hardware and software) and escalate as required

Research and Development

  • Research the latest technologies and make recommendations for purchase or upgrades as needed
  • Test new software and equipment and determine compatibility to the Konstant environment
  • Monitor the latest viral malware and other security threats
  • Ensure stability of the desktop environment through system testing
  • Determine fixes through ITrelated support groups, websites, and or information sharing associates
  • Identify process improvement opportunities and share with the BT team
  • Actively participate in researching/ testing/ recommending new hardware for end users

Additional Responsibilities

  • Check for security issues and take action to protect all components on the internal network as required
  • Ensure the stability of desktop operating system environments through monitoring of software patches, operating system updates, etc.
  • Test new software and equipment
  • Protect desktop/ server operating systems against latest virus threats with antivirus protection
  • Monitor virus outbreaks and provide rapid response to critical situations
  • Keep up to date on the latest security holes in the desktop environment and issue updates as necessary
  • Collaborate with Tier III staff to complete ITrelated projects as required
  • Visit branches to support users and work with Tier III staff on special projects

Job Requirements & Qualifications:

  • Associate or Technical School degree preferred or equivalent combination of education and professional work experience
  • 57 years of IT customer service experience
  • Proficient in IT troubleshooting skills
  • Proficient in current technology platforms
  • Ability to work under tight deadlines
  • Ability to work as part of a team or independently with little or no supervision
  • This position is a work from office role. Travelling to other branches, would be required on an adhoc basis.

  • ERP Support Analyst

    7 days ago


    Oakville, Ontario, Canada Levitt Safety Full time

    If you share a passion for safety and are looking to Build your Career with a company that invests in its employees, we are interested in talking to you We are proud to have been named Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to workLevitt-Safety is...


  • Oakville, Ontario, Canada AWIN-Mercedes-Benz Oakville Collision Centre Full time

    How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports NetworkHeadquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area.Our company values its customers and employees and is...

  • Financial Analyst

    1 week ago


    Oakville, Ontario, Canada HUB International Full time

    ABOUT USAt HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. Hiinte As a global firm, we offer employees resources...


  • Oakville, Ontario, Canada CIS Ontario Full time

    We invite applications for a Health Centre Assistant at St. Andrew's College, reporting to the Director of Health Services. The position operates on a Monday-to-Friday 30 hours per week following the academic year, typically August 1 to June 30. The primary responsibilities of the Health Centre Assistant will include: Providing comprehensive support to...


  • Oakville, Ontario, Canada Vaco Lannick Full time

    Our client is sourcing a Senior Financial Analyst for a 6-Month Contract. Assist in the maintenance of the organization's general ledger and accounting processes Assist in the preparation of monthly, quarterly, and annual reporting/packages for senior management, the Board of Directors, and regulatory bodies Perform ad-hoc projects, analysis and reporting...


  • Oakville, Ontario, Canada Virox Technologies Inc. Full time

    About the CompanyVirox Technologies Inc. is a leading chemical engineering and manufacturing company dedicated to providing the entire spectrum of global markets concerned with infection control and biosecurity with our safe, effective, sustainable, and patented disinfectants technologies.We are constantly seeking new ways to transform ourselves and our role...


  • Oakville, Ontario, Canada Liberty Utilities Full time

    Press Tab to Move to Skip to Content Link Analyst II, Treasury Operations At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Manager, Treasury Operations, the Senior Analyst III, Treasury Operations will be will be a key contributor to our financial...


  • Oakville, Ontario, Canada Asoftware IT Support Inc. Full time

    Education: Expérience:Education: College/CEGEPTasks: Plan and control budget and expenditures Record and prepare minutes of meetings, seminars and conferences Schedule and confirm appointments Answer telephone and relay telephone calls and messages Oversee the analysis of employee data and information Answer electronic enquiries Oversee development of...


  • Oakville, Ontario, Canada The MEARIE Group Full time

    Quality, Revenue Assurance and Compliance AnalystOakville Hydro delivers reliable and safe electricity to more than 76,000 individuals, families, and businesses in the Town of Oakville. The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community. Oakville Hydro...


  • Oakville, Ontario, Canada The MEARIE Group Full time

    Oakville Hydro delivers reliable and safe electricity to more than 76,000 individuals, families, and businesses in the Town of Oakville. The company maintains an active commitment to conservation, safety, and is strongly invested in the social and economic well-being of the Oakville community. Oakville Hydro is a two-time recipient of the Local Distribution...

  • Financial Analyst

    1 week ago


    Oakville, Ontario, Canada Randstad Canada Full time

    Do you have strong attention to detail and analytical skills? Do you have strong skills with Excel and Access? Looking to develop your professional experience in Finance & Accounting further?We're looking for candidates to join our client, a multinational technologies company, as a Financial Analyst in the Oakville area.Working 2 days a week in the Oakville...


  • Oakville, Ontario, Canada Aliaxis Full time

    Contract ~ 1 yearIPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to craft a better tomorrow by connecting people with water and energy.We currently have an exciting opportunity as a Helpdesk Support Analyst. This role is based in our Montreal, QC Office and reports to the Operation Support Manager.Do not...


  • Oakville, Ontario, Canada FCT Full time

    Sommaire de la compagnie Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C'est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est accueillie et célébrée. FCT offre la meilleure assurance titres de...


  • Oakville, Ontario, Canada Imploy Full time

    Job Title: Financial Analyst Industry: Financial Services & Consulting Employment Type: Fulltime and In-Person Reports To: Manager, Advisory Services & Divisional Partner Location of Work: Oakville, Ontario,At our client's company, their entrepreneurial spirit guides their commitment to maximizing outcomes for their team and clients.They cultivate a culture...


  • Oakville, Ontario, Canada CB Canada Full time

    Ref ID: Classification: Sr. Financial AnalystCompensation: $ to $ yearlyThe CompanyOur Company, located in Halton region, is a well-established distribution company serving customers globally. As a result of continuous growth, we aim to welcome a Senior Financial Analyst – FP& A to our team. We prioritize the health and well-being of our employees and...


  • Oakville, Ontario, Canada Liberty Utilities Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Senior Analyst, Network (Analyst III) At Algonquin-Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an...


  • Oakville, Ontario, Canada Aliaxis Full time

    IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.We currently have an exciting opportunity for a Total Rewards Analyst. This role will be based in our office in Oakville, and reports to the Manager, Total Rewards.Do not miss the...

  • Data Analyst

    7 days ago


    Oakville, Ontario, Canada BioScript Solutions Full time

    At BioScript Solutions, we're committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we've grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the...


  • Oakville, Ontario, Canada Fengate Asset Management Full time

    Join Our Team as a Senior Financial Analyst at FengateThe Senior Financial Analyst will report to the Manager of Finance, Real Estate at Fengate. You'll be a key player in supporting the accounting and reporting for Fengate's income producing properties (IPP), specifically focusing on the commercial portfolio while also assisting with other commercial IPP...

  • Finance Analyst Ii

    7 days ago


    Oakville, Ontario, Canada HILTI Full time

    What's the role?:The Finance Analyst II is the analytical and reporting expert for the Hub Operations and Support functionsfor all of Hilti North America (HNA). This position is responsible to work directly with the Finance BusinessPartner (FBP) and provide efficient and timely financial reporting. The Finance Analyst II is responsible forthe design,...