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Parts Sales and Service Representative

4 months ago

Lively, Canada Komatsu Full time

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions.

With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance.

Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.


Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide.

Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines.

Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp.

offers rewarding experiences and unique growth opportunities:
Competitive wages

Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)

Personal wellness spending account

Company-sponsored registered pension plan (RPP) and matching program.

Safety boot voucher

Paid vacation

Company-supplied tools

4/5 Rating on Glassdoor

Sustainable employment

Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Discussion regarding full compensation package conducted upon initial pre-screen

Job Overview

Reports to:
Regional Operations Manager - Sudbury Hard Rock.

Shift: 5 x 2, Mon - Fri, - hours per day

Location:
Sudbury, Ontario

Relocation:
This position does not offer relocation.

Primary Role Responsibility


The parts service and sales representative must possess or be able to learn the knowledge about Komatsu products or services offered.

Effectively communicate the benefits of these offerings to potential customers, answer any questions, provide accurate information regarding pricing and delivery times, handle customer complaints and concerns in a timely and professional manner, and work with other departments within the company to resolve any issues.

The primary function is to liaison with customers and internal team members.

Responsibilities:

Participate and be committed to a strong safety culture to achieve organizational safety goals and culture of Komatsu.

Provide first-contact support to customers. Receive and action part orders.

Carry out sales opportunities for all Hard Rock product lines, focusing on parts, service products, and support.

Build strong working relationships with relevant customers and co-workers.

Assist as required in any physical inventory counts of consignment stock.

Ability to respond to on-call duties as needed, acting on potential delivery requests.

Coordinate with teams on invoicing, warehousing, returns, credit functions and buyers.

Coordinate freight and delivery functions when required.

Other duties, as assigned

Qualifications:

Previous customer service experience.

Certification in office management, or related programs is beneficial.

The ability to communicate effectively with Customers and internal team members.

Ability to travel if required.

Able to demonstrate aptitude for problem-solving.

Self-motivated; adaptable to change with strong organizational skills.

Results-oriented and able to work both independently and within a team.

Fluent in computer literacy. Proficiency in Microsoft Office and ERP (SAP) system experience.


Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities.

We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.