Student Success Advisor

1 week ago

New Westminster, British Columbia, Canada Douglas College Full time

Work ArrangementsWhat Douglas Offers**DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better.

The Role

  • The Student Success Advisor is a key resource in student retention and success and acts as a transitional guide for students and external stakeholders in navigating student's academic experiences. The Student Success Advisor is responsible for guiding, developing, and supporting students academically and financially throughout their entire student experience. The Student Success Advisor provides high quality and professional service, advice and counsel to students on the appropriateness of the selected program, presenting options in consideration of their unique situation, advising on options available when in academic difficulty and referral to resources available at the College and the community, advising on financial planning and the various student assistance options available to them. The Student Success Advisor will make appropriate recommendations to the Registrar or designate about student's ability to continue studying at the College.
  • The Student Success Advisor acts as a liaison for students with internal and external departments and agencies, including other postsecondary institutions, provincial and federal agencies. The Student Success Advisor regularly interacts with other units across campus and within Enrolment Services to ensure effective delivery of service and advising to students. The Student Success Advisor works closely with the Assistant Registrars, and Associate Registrars in Enrolment Services. The Student Success Advisor cultivates relationships with key stakeholders across the campus and with other units in Enrolment Services, and identifies new opportunities for collaboration and innovation.
    Responsibilities

1. Academic and Financial Advising
a. Investigates and resolves complex student program issues
- b. Diffuses upset, angry or hostile students and provides guidance and information and refer appropriately
- c. Adjudicates exceptional cases and approves monetary assistance in the form of emergency funding, which may include, but not limited to emergency loans, bursaries, grocery cards, fee deferrals, etc., for students with exceptional circumstances
- d. Makes and receives referrals, when appropriate and follows up to ensure referral accuracy, as appropriate
- e. Identifies students at risk or in crisis and proactively connects students with the appropriate resources and supports
- f. Proactively troubleshoots student challenges, problems and issues by referring to appropriate services and holding targeted advising intervention
- g. Evaluate students' academic performance and provide appropriate advice and recommendation to Registrar about students on academic probation and their ability to continue studying at the College, and follow-up accordingly
- h. Evaluates and makes recommendations to faculties, program areas and/or Registrar for academic requirement waivers for graduation
- i. Advises and recommends faculties and program areas on curriculum and program requirements for government loan and student awards eligibility
- j. Reviews program proposals presented to Education Council and provides feedback to faculty and program areas on policy and curriculum changes affecting students
- k. Interprets and communicates policy regarding student loans, withdrawals, registration, academic requirements, etc., ensures they are applied accordingly and maintains current knowledge on College policies, procedures and curriculum requirements to ensure accurate and consistent information is provided to students
- l. Develops financial strategies that incorporate College policy and support students on the various financial assistance options available in order to develop a spending plan to finance their education
- m. Educates and supports students to develop a holistic view of academic and career plans in order to balance academic, professional, social and personal demands
- n. Coaches students towards independence and self-direction and maintains up-to-date knowledge of best practices and current advising theories in the field
- o. Assesses and interprets student's academic and personal goals and identify appropriate programs
- p. Advises, supports and counsel students on college educational policy appeals, student loan appeals and reassessments, which involves interviewing appellants to review the facts, explains the initial needs assessment to students, assesses whether the student requires additional funds, determines if any false assumptions have been made
- q. Advises students on financial planning such as

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