Professional Services Support

7 days ago

Mississauga, Ontario, Canada Ingram Micro Full time
It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description:

Ingram Micro is the business behind the world's brands reaching nearly 90 percent of the world's population. We focus on cloud, advanced, and specialty technology solutions, in addition to mobility and commercial/consumer technologies. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at


Ingram Micro has earned Great Place to Work Certification for in Canada This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey


The position is a hybrid role based in our Mississauga, Ontario office with the opportunity to work 3 days remotely per week.


About The Role:

We are seeking a highly organized and tech-savvy individual to join our team as a Professional Services Support Specialist.

In this role, you will play a crucial part in managing Statements of Work (SOWs), demonstrating a strong understanding of technology, and showcasing proficiency in Microsoft Office.

A keen eye for detail and coordination skills will be an asset when tracking day-to-day tasks.


In this role, you will have the ability to take vendor certifications which can help to progress your career in the vendor technical field.


Key Responsibilities:

  • SOW Management: Efficiently handle Statements of Work (SOWs), ensuring accurate documentation, tracking deliverables, and collaborating with vendor partners and internal teams for successful project execution.
  • Technology Acumen: Demonstrate a solid understanding of technology trends and industry best practices.
  • Microsoft Office Proficiency: Utilize Microsoft Office tools, including Word, Excel, and PowerPoint for project support and client communication.
  • Task Coordination: Coordinate and track daytoday tasks, ensuring seamless collaboration between crossfunctional teams and timely completion of deliverables.

What you bring to the role:

  • College Diploma in Computer Networking, Network Engineering, or equivalent.
  • Thorough understanding of Network Engineering with an interest in Cybersecurity.
  • Experience with MS Office Suite is required.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Strong attention to detail.
  • This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.
At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on position level and individual performance. Canadian employees will have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, paid time off, RRSP Matching, short-term and long-term disability coverage, and much more

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