Bilingual Assistant Trade Middle Office Manager

2 weeks ago

Toronto, Ontario, Canada HSBC Full time
Opening up a world of opportunity.


We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.


We're here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Commercial Banking

Our global reach and expertise help domestic and international businesses around the world unlock their potential.

Our customers range from small and medium-sized firms focused primarily on their domestic markets, through to large companies operating globally.

Our services include working capital, term loans, payment services and international trade facilitation.

HSBC Global Trade and Receivables Finance is one of the largest trade services organisations in the world.

Leveraging its global network in North America, Latin America, Europe, the Middle East and Asia Pacific, HSBC has relationships with more suppliers and buyers than any other trade services institution.

It is this unique position that allows HSBC to offer faster, more accurate and efficient solutions to its customers globally.


About the role:


To provide full range of support to the GTRF Middle Office operations team as required, including administration, operational, customer service and processing support.


The role holder is required to provide a high quality service to their internal and external customers; taking ownership and using their initiative to complete necessary tasks.


Responsibilities:

  • Maintain and improve the delivery of "superior" customer service by working as directed by management to ensure that all work is processed within SLA
  • Conduct the daytoday operation of the transaction processing (i.e. review request, draft preparation and preparation for final issuance and other related activities).
  • Identify and escalate any issues which are beyond personal authority levels, if any, and outside the scope of the job knowledge expected of your grade level.
  • Preparation, reconciliation and submission of expenses in a timely manner.
  • Ensure a high degree of accuracy in order to minimise operational risk
  • Monitor service quality standards and set benchmarks for high performance
  • Monitor pending items queue/referral queues to ensure closure on aged items and escalating where appropriate
  • Proactively identify problems and effectively work to resolve them sharing best practice with other teams.
  • Be a flexible, proactive and enthusiastic team player.
  • Able to take Ad hoc duties as directed by the business.
  • Maintains HSBC internal control standards
  • Safeguard the Bank from potential loss
  • Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
  • To continually evaluate the operational risks inherent in the process you work and to raise any concerns with Line Management.
  • To be fully conversant with FIM, anti money laundering, internal procedures, polices and sanctions and regulatory requirements of our business partners.
  • The jobholder should continually reassess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology.
  • The jobholder will also adhere to and be able to
- demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records (Trade and Receivables Finance FIM) and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

  • The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.
Requirements

  • Completion or in progress university degree/college diploma in business/finance preferred
  • Excellent interpersonal skills, with a particular emphasis upon influencing and negotiating in dealing with customers and colleagues.
  • Ability to effectively plan and organise and work with a team of trade assistants
  • Selfmotivated with initiatives to take on new and additional responsibilities.
  • Good working knowledge of International Trade required
  • At least 1 year of experience in Global Trade and Receivables Finance operations in processing transactions and providing service to customers preferred
  • Awareness of the trade facilities and customer trade cycles
  • Excellent communication skills, including written and verbal.
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  • Worki

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