Junior Admissions Coordinator

1 week ago

Toronto, Ontario, Canada Edgewood Health Network Inc Full time

EHN Canada is the nation's largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians.

We are committed to both caring for our patients and supporting their loved ones.

With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to_ all_ Canadians.

If you are looking for a challenging and rewarding career, come join us

Job Summary
Previous healthcare or phone experience is not required, as comprehensive training and supervision are provided to new Jr. Admissions Coordinators during their initial 45 days.

The training covers various aspects, including medical and clinical terminology, electronic health record management, phone systems, and best practices for phone consultations.

This role offers exposure to a diverse range of mental health patient profiles, as Jr. Admissions Coordinators engage with thousands of potential patients and their families across Canada.

Callers represent various socioeconomic statuses, age groups, and mental health conditions, such as borderline personality disorder, bipolar disorder, PTSD, panic attacks, marital problems, anger management issues, personality disorders, ADD, ADHD, depression, anxiety disorders, obsessive-compulsive disorder, adolescent behavioral problems, and more.


Success in this position hinges on excellent communication skills, compassion, strong customer, service abilities, self-motivation, and a collaborative approach to teamwork.


Work with Manager of Admissions to:

  • Manage, organize and prioritize day-to-day patient care activities, staffing and resource utilization of admission staff
  • Function as an expert clinical resource for the team
  • Facilitate individual and interdisciplinary team teamwork and effective work process
  • Facilitate staff orientation and identify staff learning needs to make recommendations for further training
  • Oversees that all staff are completing all admission documentation including databases and quality assurance measures.
  • Participate in hiring, orientation, and performance evaluation when required In collaboration for admissions manager, liaise with nursing and other interdisciplinary team members as well as community providers to facilitate patient transitions
  • Coordinates staff schedules for Admissions Counselors
  • Awareness and a good understanding of the principles/protocols that govern health and safety issues
  • Oversees bed allocation for all new admissions and room change requests or delegate as required
  • Review any questionable assessments and coordinate with Admissions Manger, Clinical Director or Clinical Lead of appropriate program for the final decision regarding appropriateness for admission or referral to alternate resources.
  • Group placement of all new admissions in collaboration with Clinical Director
  • Participates in all educational endeavors of the facility and helps to develop, implement and evaluate department's Quality Improvement activities
  • Other duties as assigned

In addition to the above, your Admission counsellor duties include:

  • Provide information on programs and services available within the Edgewood Health Network or provide information/referral to external providers as appropriate.
  • Conducts tours with prospective client and answers questions concerning program with family and friends
  • Conducts intensive addiction assessments and make clinical recommendations for treatment including assessments
  • Proactively case manages clients. This includes communicating with client, family, referents, other health care professionals or organizations, legal professionals, and other external parties, as required.
  • Documents all communication with clients, family, referents
  • Act as liaison for community referral agents i.e. EAP representatives, occupational health organizations, advising of a client's arrival and providing documentation as needed
  • Actively participates with team members and the interdisciplinary team regarding the ongoing treatment planning and evaluation of the client and their care, as needed
  • Completes mandatory assessment or admission documentation, consents or other forms as required
  • Prepare and maintain client files
  • Maintain open communication with other interdisciplinary team members regarding client cases and attend team meetings as required
  • Books preadmission medicals with physician, as required.
  • Maintain client waiting lists
  • Assist client with detoxification process when required
  • Present program education sessions as required
  • Preparing reports, data management including data entry as required
  • Other duties as assigned
  • Staff will work a variety of shifts including weekdays, evenings, weekends, holidays and onca

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