Opportunity Lead

2 weeks ago

Mississauga, Ontario, Canada Sheridan College Full time
What You'll be Doing

Coordinating and assisting in the hiring of all part-time staff in the Opportunity Centre.


Monitoring delivery of information by employees via regular random listening of actual agent/client interaction for assessment of accuracy and currency with relation to the College's frequently changing policies, procedures, and protocols.

Creating, revising, and maintaining Opportunity Centre policies, procedures and related training manuals and documents.

Liaising regularly with management and Support Staff across the college to share information about CAPS' programs and courses.


Maintaining a high degree of currency in area of expertise and in technology as it relates to his/her function and transfers knowledge to Agents.

Assisting with planning, attends, participates and acts as CAPS resource at all events.

Performing other related duties as assigned.

About You


You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion.

You have excellent written and oral communication skills and enjoy working as part of a team.

You use your interpersonal skills to build and maintain working relationships and provide excellent customer service.

You enjoy working independently and as part of a team in a fast-paced environment.

4-year degree in Business, Commerce, Sales and Marketing, Public Relations, Communications or a related field of study along with a minimum of 5 years of experience in a professional client service or contact centre, ideally in a post-secondary environment (Equivalency will be considered)

Experience to include 3 years providing direct customer service, preferably in a post-secondary environment, through the provision of in-person, voice, written and social media interactions

2 years developing and leading a team of staff, including delegating work to them (preferred)

Excellent computer skills with Microsoft suite products (Word Excel and Power Point)

Knowledge or experience in the following areas: admission, registration, student records, policies and procedures, PeopleSoft (preferred)

Experience with the accountability of data collection and analysis is preferred

It would be an asset to be fully bilingual (oral and written) in English and at least one of the following languages: Arabic, Cantonese, Mandarin, Polish, Punjabi, Russian, Spanish, Tagalog, Tamil or Urdu

Experience and/or knowledge developing policies and procedures and the associated training manuals

Good listener, good observational skills to assess and identify issues

Experience with the accountability of data collection and analysis is preferred

Must be a highly effective and positive team player

Flexibility to work extended hours (evenings and weekend work regularly required).

Who We Are:

For more information, visit:
Why Work at Sheridan

Other Details

Faculty/Department:
Continuing and Professional Studies

Campus Location:
HMC (may be assigned activities at any Sheridan campus) once normal campus operations resume. This position is currently working on-site.

Employee Group:
Support Staff

Payband:
J

Hourly Range:
$ $45.38

Hours:
Monday to Thursday 11:00am - 7:00pm, Friday 10:00am - 6:00pm

Hours/Week: 35

Application Deadline:
January 6, 2023

Application Details:
This position is entitled to shift premium as per article 7.5

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission.

We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy.

Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come.

We are grateful for the opportunity to be working on this land.


Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

To request accommodation, please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

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