Customer Service Representative

2 weeks ago


Richmond Hill, Ontario, Canada IDN-Canada Full time

IDN-Canada is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. As part of a network of over 50 locations, IDN-Canada strives to offer customers the strength and buying power of a national organization along with local product availability and personal customized service.

Responsibilities

  • Assist customers in person, by phone and electronically
  • Utilize computer systems to provide information on price and availability
  • Deliver top level customer experiences
  • Perform a full range of customer service tasks, including order processing, addressing product or service concerns, answering questions, and building relationships
  • Identify and assess customers' needs to achieve satisfaction and customer retention
  • Collect feedback from users, analyze competing products and share suggestions with the development team
  • Support other branch employees

Requirements:

  • Strong verbal & written communication skills in English
  • 13 years of experience working in customer service
  • Computer aptitude (order entry & Microsoft Office Suite)
  • Positive attitude and dedication to ensuring customer satisfaction
  • Fast learner and selfmotivated
  • Ability to multitask, organize, and prioritize work
IDN-Canada offers a competitive salary and benefit package, monthly & yearly bonus opportunities, commissions, and a RSP program.

Full-time position. Typical hours are Monday to Friday, 8:00am to 4:30pm.

Benefits:

  • Dental care
  • Disability insurance
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • North York, ON M6L 2B9: reliably commute or plan to relocate before starting work (required)

Language:

  • English (required)

Work Location:
In person

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