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Customer Service Representative

3 months ago

Richmond Hill, Ontario, Canada Reinhart Foods Full time
Reinhart Foods Ltd.

is a family business, with over 120 years of experience in delivering quality products (GFSI FSSC 22000 certified) and superior service to North American markets.

Reinhart is Canada's leading producer of vinegars, maraschino cherries, and glace fruit as well as a respected manufacturer of dates and alcoholic cider.

Reinhart produces private label for Canada's leading retailers as well as marketing and producing its own brands - Allen's Vinegars, Reinhart's, Daltons (1834), and Jaffa.

Reinhart is also an industrial ingredient leader to North America's leading domestic and multi-national manufacturers.

Customer Service Representative

Job Responsibilities:

  • Handle dedicated key customer accounts daily.
  • Handle all damages from the customers/carriers. Work with Customer Finance Manager to ensure accuracy of investigation.
  • Handle all shortages/overages from the customers/carriers. Complete to the credit stage.
  • Assist and provide support for all customer service vacations. Vacation back fill.
  • Misc administration duties such as data entry and filing.

Qualifications:

  • Excellent planning, negotiation skills and financial management skills
  • Strong interpersonal skills with the ability to be persuasive and handle conflict
  • Effective oral/written communication
  • Proficiency in MS Word, Excel and PowerPoint is essential
The Reinhart Foods accessibility compliance report mandated by the Ontarians with Disabilities Act is available on request by calling