Maintenance Planner Retail, Offices and Studio

2 weeks ago

Montreal, Quebec, Canada SSENSE Full time
Company Description

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce.

Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.


SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views.

Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Job Description:


Reporting to the Senior Manager of Administration & Facilities, the Maintenance Planner's main focus is to provide best-in-class technical support to all SSENSE stakeholders and across Retail and all Administrative facilities.

They are responsible for the planning and the execution, within deadline, of any repair and maintenance work.

They will manage the liaison with contractors, supervise service contracts, and assist with the purchasing of material, equipment and supplies in order to achieve stakeholder satisfaction.

They are accountable for the technical knowledge of building systems and able to determine on how to fix it or who to call and work diligently to address multiple requests at once in an efficient and professional manner to ensure mínimal and documented impact on operations.


Responsibilities

Maintenance Planning & Uptime Management (70%)

  • Implement and schedule proactive maintenance of facility and equipment (not limited to electrical installations, HVAC, fire protection equipment, etc.) using internal and external resources.
  • Prioritize work, maintenance and services calls in order to minimize downtime while supporting operational excellence, in line with SSENSE standards and leases in place.
  • Act as an emergency contact in case of malfunction or service breaches, not limited to elevators, doors and hardware.
  • Drive the execution of regular inspections, maintenance activity, code compliance registry and audits to identify potential business risk and proactively identify required improvements, not limited to processes, technology or systems.
  • Deliver onsite technical support and identify limitations of equipment based on knowledge of building codes and equipment conditions.
  • Promptly identify the source of any upcoming issues, troubleshoot and provide resolution in a timely manner.
  • Establish and maintain a positive relationship with occupants through clear and transparent communication, based on facts and documented SLA's.
  • Develop and provide clear scope of work to onsite personnel or oncall Technicians to ensure mínimal disruption to operations, and highest level of service.
  • Collect, document and save service reports in order to provide prompt access to the information, in order to identify gaps or potential technical or safety issues.
  • Track and prioritize required improvements, not limited to, the retrofit of existing equipment, purchasing of new equipment, new technologies or ways of working.
  • Implement contracts to maximize efficiency of contractual obligations.
  • Support with operational services and special projects, when needed.

Finance and Administration (20%)

  • Deliver timely cost controls and monthly reporting in partnership with FP&A, Accounting and internal stakeholders.
  • Assist with purchase order creation, invoice management and minor accounting duties to ensure there is no breach of service.
  • Recommend appropriate maintenance and equipment repair budgets.
  • Implement tendering processes of technical services and emergency response agreements, while adhering to the internal procurement process, collaborate with the legal team regarding vendor contract negotiations and reviews.

Projects (10%)

  • Support the Real Estate team with the implementation and upkeep of Building Maintenance Manuals, Softwares and Contractor Management policies and training.
  • Ensure the implementation and maintenance of equipment warranty and equipment inventory systems.

Qualifications:

  • College Diploma in Administration, Facility Management or a related field
  • A minimum of 3 years previous experience in a similar role
  • Strong knowledge of HVAC, electrical, plumbing, fire protection systems and operational equipment
  • Knowledge of Service Now, an asset
  • Construction or Technical training required
  • APSAM Training (Association paritaire pour la santé et la sécurité du travail du secteur de la construction)
  • Good written and verbal communication skills in both English and French
  • Knowledge of the Quebec construction industry
  • Ability to perform minor manual work and experience using tools, an asset
  • Available to work varying shifts, sometimes outside regular business hours
  • Must possess a valid driver's license and a car

Skills

  • Strong organizational and interpersonal skills
  • Proficient in Exce

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