Full Time Team LeaderFull Time Team Leader

2 weeks ago


Toronto, Ontario, Canada Spin Master Full time

Please Note:

If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader.

In this role, you will be responsible for providing leadership and guidance to our Field Support Technician team, ensuring they deliver exceptional technical support services to our organization.

Your primary focus will be on supporting end point devices, collaborating with executive staff members, and managing onboarding and termination processes.

Additionally, you will play a crucial role in establishing and maintaining hardware standards, implementing security best practices, and managing our ticketing system.

Provide guidance, leadership, and mentorship to the Field Support Technician team.

End Point Device Support:
Support end point devices, including computers, laptops, macOS workstations, and cell phones.
Troubleshoot hardware and software issues and provide timely resolutions.

Executive Support:
~ Collaborate with executive staff members to provide critical and urgent support when needed.

Manage the onboarding process for new staff, including setting up technology and providing necessary training.
Facilitate terminations by collecting technology, disabling access, and backing up content as needed.
MDM Solutions and

Endpoint Device Management:

Utilize expertise in Mobile Device Management (MDM) solutions such as Intune and other endpoint device management platforms to ensure effective device management.

Implement and maintain Active Directory configurations and policies to support organizational requirements.
Implement and enforce workstation security best practices and frameworks to safeguard organizational assets.
Stay updated on emerging security threats and recommend proactive measures to mitigate risks.
Collaboration Tools and

Microsoft Cloud Solutions:
Proficient in collaboration tools such as Microsoft Teams, Zoom to facilitate effective communication and collaboration within the organization.
Experience with Microsoft cloud solutions including OneDrive and Microsoft Suites, ensuring seamless integration and utilization within the organization.

Ticketing System Management:

Bachelor's degree in information technology, Computer Science, or related field preferred with a minimum of 5 years of related experience.

Proven experience in a technical support role, with a focus on end point devices.
Experience with Mobile Device Management (MDM) solutions such as Intune and other endpoint device management platforms.
Proficiency in Active Directory administration and management.
Experience with collaboration tools such as Microsoft Teams, Zoom.
Experience with Microsoft cloud solutions and Microsoft Suites.
Experience with ticketing systems and SLA management preferred.
#Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.
Flexible Work Hours
Innovation, Collaboration and Fun
com or by phone at and we will work with you to meet your accessibility needs.

Type:
Full-time

Experience:
Senior

This company has provided an external site for you to apply)
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