Technical Support Engineer

1 week ago


Ottawa, Ontario, Canada Fortinet Full time

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox Collection, analysis and change recommendations of configuration information Collection and analysis of customer network information Collection and initial analysis of packet trace information Recommend corrective actions based on analysis Provide customer education where needed due to gaps in networking, product knowledge etc Consultation of technical documentation, bulletins and release notes for known problems Reproduction of customer environments on lab equipment Follow up on technical cases including proper escalation and management of the case until case closure Manage customer communications and expectations until the closure of each case

We Are Looking For:

1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education Degree or Diploma in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable. Deep working knowledge of operating systems -- Windows, OSX, Linux Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VOIP, messaging Strong troubleshooting and problem-solving skills Strong communication skills, both written and verbal.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

#GD



  • Ottawa, Ontario, Canada Fortinet Full time

    The Technical Support Engineer will provide product support for Fortinet's FortiNAC solution. A challenging and satisfying opportunity for a highly motivated customer centric individual to work in a multi-tiered support team assisting customers with "FortiNAC" questions, configuration, and break fix issues. The individual is experienced in security policies...


  • Ottawa, Ontario, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Engineer to join our Ottawa office to provide exceptional customer service and technical help for our loyal customers.The Support Engineer is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication and...


  • Ottawa, Ontario, Canada Fortinet Full time

    Fortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team.Job Responsibilities Provide direct technical web and telephone support to Fortinet customers including: Support and troubleshooting on the wireless and switching range of Fortinet products Collection, analysis and change recommendations of...


  • Ottawa, Ontario, Canada Fortinet Full time

    Fortinet is looking for Technical Support Engineers to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products...


  • Ottawa, Ontario, Canada Ciena Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Ottawa, Ontario, Canada Ciena Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Ottawa, Ontario, Canada DNSnetworks Corp Full time

    Salary: 60-70kDNSnetworks is looking for an experienced Level 2 - technical support engineer who thrive on tackling diverse challenges in unique environments. Working in teams, the ideal candidate will directly contribute to operations via the timely delivery of technical solutions in support of the service delivery and operations team. You will have the...


  • Ottawa, Ontario, Canada DNSnetworks Corp Full time

    Salary: 60-70kDNSnetworks is looking for an experienced Level 2 - technical support engineer who thrive on tackling diverse challenges in unique environments. Working in teams, the ideal candidate will directly contribute to operations via the timely delivery of technical solutions in support of the service delivery and operations team. You will have the...


  • Ottawa, Ontario, Canada Holt Recruitment Full time

    Type: Permanent Holt Executive are exclusively supporting a global provider of lifesaving/innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments. Are you passionate about technology and driven by excellent customer service? Do you thrive in fast-paced environments and enjoy...


  • Ottawa, Ontario, Canada Testforce Full time

    Experts in testTestforce has built its reputation by being experts in everything test. The DNA and foundation of the company stems from the people who work here and our drive to be the leaders in our industry. We invest in our people providing opportunities for development and growth. Our people are factory trained to the exact specifications and standards...


  • Ottawa, Ontario, Canada Barracuda Networks Inc. Full time

    Job ID 23-640Location: Ottawa, ONEnvision yourself at BarracudaBarracuda MSP is on the cutting edge of the SaaS cloud storage market, delivering an exceptional customer experience for its channel partners. Serving over 2000 partners, and nearly 40,000 small businesses, Barracuda MSP is helping to ensure that no small business goes out of business from data...


  • Ottawa, Ontario, Canada Testforce Full time

    Experts in test Testforce has built its reputation by being experts in everything test. The DNA and foundation of the company stems from the people who work here and our drive to be the leaders in our industry. We invest in our people providing opportunities for development and growth. Our people are factory trained to the exact specifications and standards...


  • Ottawa, Ontario, Canada Bronson Technical Search Full time

    Job Title: Intermediate Project Administrator Contract Duration: 1 year (260 days), with potential for up to two additional one-year extensions Security Clearance: Reliability Clearance required Language Requirements: English proficiency required Overview: Our government client seeks an Intermediate Project Administrator to provide crucial support for its...


  • Ottawa, Ontario, Canada Vocantas Full time

    About the Position If you are looking for a new challenge and like a high-energy environment working with innovative technologies, then you'll love it at Vocantas. You should be a passionate go-getter, with a deep desire to ensure that customers always come first. Responsibilities: Your main responsibilities will be to provide post-sales technical...

  • Technical Support

    1 week ago


    Ottawa, Ontario, Canada National Judicial Institute Full time

    The National Judicial Institute (NJI) is an independent, bilingual, not‐for‐profit organization, based in Ottawa and Montreal, with a mandate to coordinate and deliver educational programming to members of the judiciary across Canada.Internally, a team of lawyers assist judicial education planning committees on matters of content and pedagogical design,...


  • Ottawa, Ontario, Canada Ciena Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Ottawa, Ontario, Canada Ciena Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Ottawa, Ontario, Canada Natural Resources Canada Full time

    Natural Resources Canada - Greener Homes Division, Office of Energy EfficiencyOttawa (Ontario)EG-05, EG-06$70,088 to $93,799 (EG-05 ($70,088 to $85,272); EG-06 ($77,098 to $93,799))For further information on the organization, please visit Natural Resources CanadaClosing date: 10 August :59, Pacific TimeWho can apply: Persons residing in Canada, and Canadian...


  • Ottawa, Ontario, Canada Home and Community Care Support Services Champlain Full time

    Home and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...

  • Technical Support

    1 week ago


    Ottawa, Ontario, Canada Zodiac Light Waves Inc. Full time

    As a growing company we are looking to fill two technical support position.Responsibilities Help Desk Technical Support Project deployments Configuration of different equipment Taking certification courses to keep yourself UpToDateQualifications Good knowledge of the networking (DHCP, DNS, IP,NETWORKING LAYERS,...) Aruba Network Fortinet Network PC Hardware...