Benefits Implementation Consultant

2 weeks ago

Etobicoke, Ontario, Canada Greenshield Holdings Full time

About Greenshield


Green Shield is the first integrated health services organization in Canada that is both a payer (offering insurance, administering benefits, and paying claims) and a provider (offering medical, mental health, and pharmacy services).


This evolution also deepens our social mission through both financial support and the direct delivery of services to support local communities and underserved populations across Canada.


As a part of Greenshield group of companies, Greenshield Administration provides innovative health benefit solutions for the small-mid size companies in Canada.

Recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved Greenshield Administration sets itself apart from the competition, by using technology, creative product development and a stellar customer experience to solve problems for employers.

Honeybee Benefits is our next generation benefits platform built for today's modern workforce that empowers employers to compete better for talent.

The Benefits Implementation Consultant will be responsible for implementing and configuring benefits administration solutions for our customer base. You will work closely with team members, as well as independently and confidently to manage your own workload. You'll be able to understand customer requirements, designing and delivering solutions that are aligned to their needs. At times, you'll support other members of the team and share your knowledge with them.c

The role in a nutshell:

  • Complete product configuration and quality control testing based on business requirements and project timelines.
  • Demonstrate a thorough understanding of complex benefits administration technology and implementation concepts.
  • Deliver quality services. Value and model excellent client service by establishing goals and implementation plans to achieve high quality deliverables within expected timeframes. Monitor progress, manage risk, and confirm key stakeholders are kept informed about progress and expected outcomes.
  • Responsible for the quality of the custom benefit administration solutions including supporting System Integration Testing, Performance Testing, User Acceptance Testing (UAT) and Client Acceptance Testing (CAT) for each individual client need.
  • Develop and maintain productive relationships with client management. Focus on deliverables and client business priorities. Manage expectations of service. Understand the client's industry and recognize key performance drivers and business trends.
  • Demonstrate high levels of technical and professional knowledge and quickly assimilate new knowledge.
  • Identify gaps in existing processes and work with leadership to build out processes, make recommendations and execute process improvement.
  • Gathers and documents desired output from employer and their representatives.
  • Develops and continuously iterating best practices, provides suggestions and documentation for collateral and feedback.
  • Captures all employer information and facilitates system input with a high degree of accuracy.
  • Quickly escalates any identified risks or issues to a project based on product configuration requirements to project management and management.
  • Maintains knowledge of the inbound and outbound data requirements of CWI benefit administration solutions.
  • Organizes, investigates, and resolves assigned work in a timely and effective manner.
  • Provides updates on accomplishments, issues, and future activities of assigned projects in weekly meetings.
  • Maintains a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship.
  • Completes other tasks and projects as required.

What we are looking for:

  • Minimum 2 years' experience in the benefit administration industry
  • Highly organized and process oriented.
  • Excellent at resolving problems
  • Excellent Oral and Written Communication Skills.
  • Familiar with traditional SDLC and Agile methods/practices
  • Can adapt to new information and change approach to achieve objectives as needed.
  • Ability to work collaboratively as part of a team, yet also work independently on complex implementations.
  • Ability to multitask and thrive in a fast paced, highpressure environment
  • Passionate about quality and continuous improvement, with an emphasis on creating solutions.
  • Proficient in Microsoft Excel, Outlook, Project, Word, Visio, and PowerPoint
  • Bachelor's Degree or experience otherwise equivalent to a bachelor's degree.
  • Experience working with implementation methodologies and/or equivalent project management methodologies.
  • Strong organization, analytical, and problemsolving skills.
  • Keen attention to detail.
  • Selfstarter and ability to work both independently and in a collaborative team approach.
  • Able to prioritize workload and work effectively with mínimal supervision; demonstrated abi

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