Consultant, Implementation

2 weeks ago

Etobicoke, Ontario, Canada ADP Full time
Consultant, Implementation

Position Description

ADP is hiring an Implementation Consultant to join its Professional Advisory Services team. In this position you will play a lead role in delivering assessing client needs and delivering customizable training to clients during various phases of their lifecycle with ADP. Driving client retention, deep system utilization and advisory services revenue by identifying, developing and presenting business solutions and strategies to meet specific business needs. Develop and maintain effective client relationships for ADPs Advisory Services Clients. Provides support to the Client Advisory Services Organization through expertise of ADP HCM Services and Solutions.

RESPONSIBILITIES:

  • Partners with Business Solutions Consultants, Professional Service Advisors and Resource Managers to align with and deliver strategic client needs.
  • Develops relationships with clients by building rapport with the user community and key stakeholders.
  • Ability to establish trust and credibility with clients.
  • Performs needs analysis with client practitioners and key stakeholders in the areas of human resources, benefits administration, information technology and related financial systems.

Develops ADP strategic recommendation through:

  • Reviewing needs analysis details to determine necessary training and historical data requirements.
  • Conducting research internally and/or externally as required
  • Assisting in coordinating additional required internal ADP resources as needed
  • Tailors the ADP Advantage solution to the specific needs of the client.
  • Conducts product demonstrations, specifically addressing clients' requirements and ADP's capabilities of meeting those requirements.
  • Prepares the kickoff presentation and customizes the training documents as required for the client's needs.
  • Contributes to the ongoing upkeep of knowledge management and custom training process buildout.
  • Effectively leverages tools and technology to support clients in a Virtual Environment.
  • Ability to travel up to 20% required.
  • Performs other related duties as assigned.
  • Supports/ delivers highly customized presentations using latest messaging techniques and responds to complex technical questions. Ability to change direction of presentation and read audience.
  • Assists in managing SOW process by assessing the complexity, responding to questions and coordinating additional resources as needed.
  • Understands highly complex scenarios and configurations and has expert competitive knowledge.
  • Acts as an innovative thought leader when determining methods and procedures for solution development and presentation.
  • Works on projects of the highest complexity and criticality to ADP. Works with mínimal direction.
  • Maintains a consistent positive attitude and is a strong influence on the team.
  • Handles conflicts effectively; demonstrates creativity and tact in their resolutions.
  • Participation in ADP initiatives, industry conferences and product development.

QUALIFICATIONS REQUIRED:

  • 58 years of related professional experience (i.e. Human Resources and/or Benefits practitioner
    Can role be virtual?
No

  • Technical domain expert level knowledge in all ADP Workforce Now HR modules.
  • Demonstrated expert knowledge of : 1) ADPs HR & Benefits products
  • Ability to deliver expert level presentations in a virtual environment.
  • Demonstrated expertlevel business acumen. Highly developed communication, listening, probing, analysis and presentation skills.
  • Ability to effectively probe and identify opportunities across the ADP solution suite from Recruitment to Retirement.
  • Bilingualism considered an asset.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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