Program Clerical Support: Patient Scheduling
1 week ago
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
Program Clerical Support employees are a member of the Patient Access team. The Program Clerical Support is responsible for reception, patient scheduling, word processing, and clerical functions, reporting to the Department Manager. He/she role models the organizational core competencies.
Primary Responsibilities
Program Clerical Support workers will be first contact for patients and will provide customer services for internal and external customers. You will work with the support of and in collaboration with all care providers.
Skills & Abilities
•Minimum one (1) year of clerical duties in an acute care health care environment required
•Knowledge of outpatient clinics/procedures
•Effective time management and organizational skills with the ability to organize and prioritize as required
•Demonstrated ability to multi task
•Demonstrated excellence in communication, both written and verbal
•Demonstrated problem assessment skills
•Demonstrated commitment to customer service and teamwork
•Demonstrated individual leadership skills
•Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment.
•Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
•Models behaviour that is aligned with the values of Southlake Regional Health Centre.
Always with compassion
Power of many
Serve with purpose
Every voice matters
Qualifications
•Grade 12 diploma
•Medical terminology
•Diploma in Medical Office Administration OR evidence of relevant and related post-secondary diploma from an accredited academic institution preferred
As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital's Occupational Health and Safety department. Successful candidates will be required to submit proof of COVID-19 vaccination (two doses) from the Ontario Ministry of Health website or other authorized source directly to the Occupational Health and Safety department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement to the recruitment team.
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