Customer Support Representative Tech Start-up

1 week ago

Hamilton, Ontario, Canada Klear Innovations Inc. Full time

At Klear innovations, we're a growing start-up tech company with a desire of delivering innovative solutions to your clients. Our team members are motivated, creative, self-starting individuals with a passion for creating trendsetting solutions. We face challenges together and we win together. And together, we deliver top-tier solutions.


We are looking for a Customer Support Representative with proven experience and a passion for providing customers with solutions, to join our Support Team and help spearhead our growth.

You will play a critical and active role in the day-to-day operations.

Responsibilities:

  • Ensures the satisfaction of customers while handling difficult or unusual situations.
  • Participates in the development, training, and other departmental meetings and adheres to corporate policies that concern the customer service department.
  • Assist the team with various tasks both technical (with training) and support efficiency
  • Use discretion and maintain confidentiality in handling sensitive information
  • Escalate issues following established processes to address client's requirements
  • Maintain a positive and professional attitude toward clients
  • Work with management on projects and campaigns
  • General office organization
  • Required additional duties as assigned.
  • Reports directly to the Customer Service Supervisor.

Qualifications:

  • Basic computer skills
  • Some MS Office suite experience
  • Excellent verbal and written communication skills
  • Previous customer service experience (retail, fast food, call center, corporate office, etc.)
  • Organized and able to multitask
  • Must be patient, empathetic, and friendly
  • Ability to stay calm and maintain composure when customers are stressed or upset

Benefits:

  • A culture where people are accepted and encouraged to be who they are.
  • Our open floor plan allows for a creative, collaborative, and fun environment
  • Casual dress
  • Dental care
  • Extended healthcare
  • Paid time off
  • Vision care
  • Onsite gym

Education
Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance.

Can include a combination of high school graduate or equivalent and:

  • One year of experience performing customer support activities
  • Working knowledge of contact with the public and telephone; modern office procedures and methods.
  • Good verbal and written communication skills.
  • Good problemsolving and listening skills.
  • Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results.

Job Types:
Full-time, Part-time, Permanent

Part-time hours: per week

Salary:
$16.00-$19.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • Flexible schedule
  • Onsite gym
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 4 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Night shift
  • On call
  • Weekend availability

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • HAMILTON, ON: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (required)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (preferred)
  • Overnight Shift (preferred)

Work Location:
One location

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