Technical Customer Support Specialist, Community
7 days ago
Apply locations CAN Hamilton time type Full time posted on Posted 3 Days Ago job requisition id R Job
Title:
Customer Service / Technical Support Representative (On-Site) Job Description
The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services.
Candidates must by located within 35km of the Hamilton site
Title:
Customer Service / Technical Support Representative (On-Site)
Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you
As a Customer Service / Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
We'll give you all the training, technologies, and continuing support you'll need to succeed.As a Concentrix Customer Service / Technical Support Representative, you will:
You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
Prepare complete and accurate work including appropriately notating of accounts as required.Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Deliver expert customer experiences... with a smile.
Other qualifications for our Customer Service / Technical Support Representative role include:
~6 months customer service experience or equivalent, with a High School diploma or GED.
~ Effective communication skills in English, both written and verbally.
~ The natural instinct to multitask, be flexible, and the ability to adapt to changes.
~ The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (Registered Retirement Savings Plan, Medical, Dental, Vision Insurance after 90 days, and an Employee Assistance Program which includes free counseling sessions, to support the needs of each team member and much more.
~ Opportunities for monthly bonuses in addition to base pay based on strong performance.
~ Full time paid classroom and on the job training.
~ Work from our beautiful Hamilton facility.
~ Leadership opportunities and networking groups such as Network of Women, Black Professionals Network, Pride, Ability, Wellness, and mentorship programs to help you create the strong foundation to a rewarding career.
~ Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond.
Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice"
Concentrix + evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
CAN Hamilton Language Requirements:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.
Customer Service Representative OnSite (Automotive)locations CAN Hamilton time type Full time posted on Posted 30+ Days Ago We will be the greatest customer engagement services company in the world, rich in diversity and talent.
We are fanatical about our staff and are constantly helping them grow and achieve their career goals. To achieve outstanding results, we're disrupting the market by being absolutely obsessed with making our clients' businesses better.We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.
Our clients notice the difference too... in increased customer loyalty, improved business performance and differentiation in their markets.As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world's best brands.
Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.#
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