Claims Representative Iii, Commercial Property

1 week ago

Edmonton, Alberta, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role
We're looking for a
Claims Representative III, Commercial Property to join our growing team

What you'll do here:

  • Analyze information gathered, interpret insurance policy wordings, determine coverage, and assess damage
  • Develop an action plan to ensure all aspects of the claim are addressed
  • Manage all financial components of the claim, including setting reserves and ensuring prompt and equitable settlements in line with Intact's policies and standards
  • Ensure clear and concise information and direction is provided to vendors
  • Work with experts including appraisers, engineers and others to help drive progress throughout the claim
  • Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process
  • Keep up to date on Intact's insurance products, appraisal and investigation techniques, and service

What you bring to the table:

  • 2-5 years claims adjusting experience
  • commercial handling is an asset
  • Xactanalysis experience is a asset
  • Basic construction knowledge is a asset
  • Adaptable and agile in a rapidly evolving business
  • Demonstrates a passion for customer service with strong written and verbal communication skills
  • Selfmotivated and capable of working in a fastpaced environment
  • A forward thinker who is able to foster new ideas
  • Superior organizational skills and resultsdriven
  • Demonstrated negotiation and conflict management skills
  • Ability to learn and work effectively in a hybrid or remote environment
  • Work on files outside of a call centre / queue environment
LI-LA1

LI-Proff

LI-Hybrid

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer


At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.


If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.

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