Claims Adjustor

Claims Adjustor

Job Number:

46947

As a member of the Insurance & Claims Management team, you will play an integral role in supporting the operations of the section and multiple stakeholders across the City by handling claims, identifying and mitigating corporate risk.

With a focus on the City of Edmonton's Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

• Adjust claims. Plan and implement timely methods of investigating claims and accidents which involve the City and engage experts as required
• Interview appropriate parties, secure oral and written statements, investigate the root cause of loss and present assessments of corporate liability and recovery avenues
• Mediate claims disputes and obtain accurate estimates on the value of damaged property
• Respond to and interact with claimants in a proactive and timely manner
• Provide oversight of property damage appraisal services and scope assessment
• Examine records, establish appropriate quantum, negotiate settlements with claimants or their legal representatives and obtain releases from the concerned parties
• Gather reports and collaborate with claim assistants as required
• Propose claim settlement proposals and large loss reporting for approval to those with delegated authority pursuant to the City Administration Bylaw
• Maintain accurate and complete files in contemplation of litigation and support the litigation process
• Collaborate with risk analysts for coverage determination and risk identification in order to support risk control practices
• Manage relationships within a diverse line of business and complex environment
• Work effectively with internal & external stakeholders. Support and contribute to department quality assurance program
• Embrace change and advocate for innovative process improvements and lean efficiencies

Qualifications:

• Grade 12 High School Diploma or GED
• Minimum of two consecutive years of experience of relevant claims adjusting
• Successful completion of a minimum of four courses from the Insurance Institute of Canada Chartered Insurance Professional (CIP) program:
• C-11 Principles and Practices of Insurance
• C12 Insurance on Property

C14 Automobile Insurance

• Part
• C110 Essential of Loss Adjusting
• Experience with Google Suite, MicroSoft Office, claims management systems and records management will be considered an asset
• Experience with claims analytics, financials management and claims recovery process will be considered an asset
• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position, there may be a cost associated with this requirement
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City's Cultural Commitments, please visit
• Demonstrate the foundational competencies, key behaviours and attributes of the City's six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City's leadership competencies, please visit
• Applicants may be tested

_ 1 permanent full-time position available_

Hours of Work: 33.75 hours per week, Monday - Friday. The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary:
$ $ Hourly); $62, $78, Annually)

Talent Acquisition Consultant:
RD/MZ

Classification Title:
Risk Management Consultant I

Posting Date:
Jun 5, 2023

Closing Date:
Jun 26, :59:00 PM (MDT)

Number of Openings (up to): - Permanent Full-time

Union:
CSU 52

Department:
Legal Services

Work Location(s): Chancery Hall, 4th Floor, 3 Sir Winston Churchill Square Edmonton T5J 2C3

---