Retail Security Manager, Toronto

2 weeks ago

Toronto, Ontario, Canada TIFFANY & CO Full time

Overview:

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to live our brand ethics of optimism, love, inclusivity, and creativity. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability. Responsibilities Security Ensure Global Protection Standards are maintained.
  • Manage and motivate the security team(s) to consistently focus on the main drivers of security culture such as MPS, door coverage, employee awareness training and safety.
  • Partner with Operations and Regional Security to identify shrink reduction opportunities.
  • Optimize security schedules to maximize coverage during peak hours, events, overnight coverage, facilities support etc. Partnering with Regional Security and Risk Management when necessary.
  • Oversee Emergency Preparedness and Incident Management efforts (Tiffany Prepared) including serving as the point person during an emergency.
  • Develop and maintain an external network of contacts to enhance the branch information network. (Examples include but not limited to, law enforcement, local external security, retail partners, vendors, first responders, etc.)
Physical Security and Facilities In close partnership with the Regional Security Manager, ensure the physical security systems and equipment are functioning to expectations.
  • Ensure that all physical security systems and maintenance schedules are to standard including CCTV, alarms, radios, locks, keys, perimeter doors / gates, etc. Initiate and follow up on all repairs as necessary.
  • In partnership with the Team Managers, identify facilities related issues in the branch and work swiftly to address via Service Channel and / or Regional Facilities Management.
  • Conduct vulnerability evaluations or other tasks as directed by the Regional Security Manager.
Sales and Service Excellence Deepen the relationship with our clients to drive lifetime loyalty and overall spend
  • Manage security team to act as a Tiffany ambassadors and when appropriate, carry out store operations to support the store in consistently achieving sales and service targets.
  • Lead, model and coach based on Did You Enjoy feedback and elevate feedback scores by keeping the survey questions in mind.
  • Partner with store management to lead store initiatives and cross functionality which provides an elevated/exceptional client experience.
  • Coach staff to enhance the customer experience by acknowledging clients as they enter and leave the store, providing each customer with a consistent and gracious greeting.
  • Project a professional and calm demeanor while dealing with clients and employees regardless of the situation.
Talent Elevate and hire talent to ensure a winning team and create a best-in-class security organization.
  • Partner with the Director to develop and execute a Talent Action Plan for each Security employee.
  • Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as the performance management process to improve team engagement and performance.
  • Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.
Events
  • Oversee and participate as necessary in the security for client events and conveyances in your store and if you have multi store market responsibility, ensuring that security personnel and security measures are in place to maintain a safe, secure and successful event.
  • Facilitate event reporting requirements to internal partners, including Risk Management and the Regional Security Manager in a timely manner.
  • Prepare site plans including advance planning, security scheduling, merchandise conveyance planning with internal and external partners, etc. or other tasks as directed by the Regional Security Manager.
Profile

Experience

Required:
  • High School Diploma
  • 4 years retail management/security related experience (i.e. law enforcement, military, private security, etc.).
  • Highest level of integrity.
  • Ability to communicate with customers and employees both verbally and written.
  • Strong computer skills and technical aptitude
  • Must be available to work retail store hours, including nights, weekends and holidays.
  • A sense of urgency that will lead to quick identification of problems and appropriate action.
  • An openness and ability to approach people and problems which will foster a spirit of cooperation and participation from all individuals toward a common goal.
  • Strong interpersonal skills including ability to work with geographically remote individuals.
  • Must have authorization to work in Canada
Desired:
  • A college/university degree.
  • Experience in luxury retail security/loss prevention
  • Proficiency in multiple languages.
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