Missed Handled Baggage Agent

2 weeks ago


Mississauga, Ontario, Canada Menzies Aviation Full time
Job Details

Description

  • Main accountabilities include:
  • Act as Arrivals Agent for all guest inquiries (both in person and by telephone), and direct guests accordingly (oversize area, international connections, etc).
  • Initiate delayed baggage investigation and damage baggage assessment, and establishment of delay/damage reports for mishandled guest baggage.
  • Track arriving flight details and monitoring baggage carousels, recording particulars into daily log.
  • Monitor inbound arrival times and ensure Flight Information Display System is accurate.
  • Communicate with ground handlers regarding all departing/arriving baggage, arranging for baggage sweeps (pit, cart, and ramp). Will require safety shoes and high visibility vest.
  • Ensure proper security measures are followed for inbond baggage (International) and manage customs processing and storage.
  • Proactively reroute baggage (late checkin).
  • Receive and process airside expedite baggage.
  • Coordinate baggage swaps and manage bulk outs during IROP flights.
  • Qualifications and Experience:
  • Minimum 6 months experience as a CSA considered an asset.
  • Intermediate skills in SharePoint and world tracer along with FedEx and Tri express delivery services
  • Demonstrated ability to provide exceptional guest service.
  • Exceptional technical knowledge of Swoop, Flair and Menzies promises and guidelines is considered an asset.
  • Proven ability to work with mínimal supervision, problem solve, deescalate situations, and take responsibility for accomplishing tasks within timeliness.
  • Proven ability to adapt to procedural changes.


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