Missed Handled Baggage Agent
2 weeks ago
Description
- Main accountabilities include:
- Act as Arrivals Agent for all guest inquiries (both in person and by telephone), and direct guests accordingly (oversize area, international connections, etc).
- Initiate delayed baggage investigation and damage baggage assessment, and establishment of delay/damage reports for mishandled guest baggage.
- Track arriving flight details and monitoring baggage carousels, recording particulars into daily log.
- Monitor inbound arrival times and ensure Flight Information Display System is accurate.
- Communicate with ground handlers regarding all departing/arriving baggage, arranging for baggage sweeps (pit, cart, and ramp). Will require safety shoes and high visibility vest.
- Ensure proper security measures are followed for inbond baggage (International) and manage customs processing and storage.
- Proactively reroute baggage (late checkin).
- Receive and process airside expedite baggage.
- Coordinate baggage swaps and manage bulk outs during IROP flights.
- Qualifications and Experience:
- Minimum 6 months experience as a CSA considered an asset.
- Intermediate skills in SharePoint and world tracer along with FedEx and Tri express delivery services
- Demonstrated ability to provide exceptional guest service.
- Exceptional technical knowledge of Swoop, Flair and Menzies promises and guidelines is considered an asset.
- Proven ability to work with mínimal supervision, problem solve, deescalate situations, and take responsibility for accomplishing tasks within timeliness.
- Proven ability to adapt to procedural changes.
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