![Zirkel Technologies Inc.](https://media.trabajo.org/img/noimg.jpg)
User Support Technician
2 weeks ago
Durée de l'emploi:
Permanent
- Langue de travail: Anglais
- Heures de travail: 35 hours per week
- Education:
- Expérience:
Education:
- College/CEGEP
Tasks:
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Webserver backup and recovery operations
- Provide customer service
Supervision:
- 510 people
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
Own tools/equipment:
- Computer
- Internet access
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Experience:
- 1 year to less than 2 years
Support for persons with disabilities:
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees:
- Provides diversity and crosscultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths:
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans:
- Provides awareness training to employees to create a welcoming work environment for Veterans
Support for Indigenous people:
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers:
- Provides staff with awareness training to create a welcoming work environment for mature workers
Supports for visible minorities:
- Provides diversity and crosscultural training to create a welcoming work environment for members of visible minorities
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