User Support Technician

2 weeks ago


Oakville, Ontario, Canada Zirkel Technologies Inc. Full time

Durée de l'emploi:
Permanent

  • Langue de travail: Anglais
  • Heures de travail: 35 hours per week
  • Education:
  • Expérience:

Education:

  • College/CEGEP

Tasks:

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Webserver backup and recovery operations
  • Provide customer service

Supervision:

  • 510 people

Work conditions and physical capabilities:

  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Combination of sitting, standing, walking

Own tools/equipment:

  • Computer
  • Internet access

Personal suitability:

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management

Experience:

  • 1 year to less than 2 years

Support for persons with disabilities:

  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees:

  • Provides diversity and crosscultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths:

  • Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans:

  • Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people:

  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers:

  • Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities:

  • Provides diversity and crosscultural training to create a welcoming work environment for members of visible minorities


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