Program Support Representative

2 weeks ago

Vaughan, Ontario, Canada York Region Full time
Job Title

  • Program Support Representative
  • Status
  • Temporary Full-Time


 Temporary
  • Approximate length of assignment, in months
  • 1 Type of Position
- a Replacement

  • Start Date
  • Immediate
  • Salary
  • Per hour
  • Salary
Grade
- $ $37.6
  • Department
  • York Region > Community & Health Services > Social Services
  • Location
  • SS IFES & HCP Vaughan Jane Street
  • Vaughan, ON L4K 0G5 CA (Primary)
  • Job Description (E)

POSTION PURPOSE
Reporting to the Supervisor, Social Assistance is responsible for providing a range of program and administrative supports to Ontario Works Staff and to clients; supporting the delivery of social assistance in the local offices and for performing various administrative functions for Branch staff; responding to telephone and in-person general inquiries; completing basic reporting requirements and maintaining OW client files; performing data entry and changes in the Social Assistance databases; issuing one-time financial and employment related expenses as directed by Caseworkers; acting as custodian for the onsite safes and responsible for processing financial activities/transactions; and rotating between functions (e.g. scheduling, reception, clerical).

MAJOR RESPONSIBILITIES

  • Completes online and paperbased inquiries from third party sources in order to support client eligibility verification, as required
  • Receives reviews and forwards assignment forms to internal partners and completes cancellations in social assistance databases as required
  • Contact clients in an empathetic and client centred manner and in accordance with approved procedures and within prescribed timelines as mandated by regional and provincial policies; prepares and processes appointments, confirmation and followup letters as required
  • Prepares statistical reports on specified data obtained from Social Assistance Database and other sources, as required
  • Prepares and summarizes team, office, employment or general statistics and maintains records using proper tracking systems in appropriate files; inputs data using available technology; support client and vendor financial transactions and reporting, and maintains data records and files
  • Prints and distributes computer output reports to the appropriate staff including maintaining and distributing the Payment and Overpayment Reports
  • Screens, directs or takes messages of telephone calls from internal and external callers.
  • Supports customer service functions including reception duties.
  • Organizes, maintains and stocks supply room, reception areas, meeting rooms, interview rooms and other areas as required.
  • Responds to inquiries and resolves concerns in an empathetic and client centred manner
  • Ensures that services provided meet Regional customer experience standards.
  • Participates on committees, work groups, task forces and special projects, as assigned.
  • Performs other duties as assigned, in accordance with Branch and Department objectives.
  • May occasionally be required to respond to emergency situations outside of normal business hours, as related to the Departmental Emergency Plan.

QUALIFICATIONS

  • Successful completion of a Community College Diploma in Business, Business Administration, Public Admnistration or related field, or approved equivalent combination of education and experience.
  • Minimum two (2) years demonstrated experience in a human services environment working with the vulnerable population and experience with financial and accounting systems, data entry and providing administrative support.
  • Knowledge and understanding of supports required in servicing a vulnerable population.
  • Demonstrated experience providing high quality customer service skills to clients and participants in an expedient manner.
  • Demonstrated problem solving and decision making skills.
  • Demonstrated conflict resolution skills and techniques to resolve client issues and concerns.
  • Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.
  • Demonstrated ability to provide a high quality of customer service to clients and participants in an expedient manner.
  • Satisfactory Police Criminal Background Check.
  • Demonstrated knowledge of social assistance delivery models.
  • Ability to travel to off site locations in a timely and efficient manner, as required.
  • Ability to work outside regular business hours, as required.
  • Council Approval Date
  • Scheduled Weekly Hours
  • 3 Scheduled Shifts
  • Operational Hours
Close Date

  • July 17, 2023
- # of Hires Needed

Union

  • CUPE 905 York Region
- .

York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage and celebrate our diversity. If contacted for an employment opportunity, please advise if you require Code-protected accommodation.

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