Customer Success Manager
1 week ago
Who we are:
Together is a rapidly growing mentorship software provider, proudly part of the Y Combinator 2019 cohort.
At Together, we empower organizations to unlock the full potential of their workforce by leveraging their collective knowledge and skills, fostering a culture of continuous learning and development.
Our mentorship software has proven instrumental in enhancing engagement and retention, promoting diversity and inclusion, and catalyzing professional growth across globally recognized companies such as Heineken, Randstad, Warner Bros. Discovery and Kellogg's.
Our mission:
Together's mission is to help every employee find and learn from their company's peers, mentors, or experts.
What you'll be doing:
As a Customer Success Manager, your role will be multifaceted and dynamic. You will:
Cultivate and manage customer relationships to boost Together product adoption, driving retention, upselling and elevating Net Revenue Retention (NRR)
Act as a mentorship and product expert, guiding customers with tailored solutions and best practices
Analyze data, reporting, and insights to guide strategy and implementation of solutions through Strategic Business Reviews
Facilitate monthly training sessions, providing accessible learning opportunities to both users and admins to increase engagement with our platform
Champion the voice of our customers during internal meetings, leveraging unique customer insights that can steer our Product, Design, and Marketing directions
Act as a liaison between Sales and renewing customers by identifying expansion opportunities
Collaborate closely with the Director of Customer Success to refine structures, processes and automations, enhancing the customer experience with Together
Candidate Profile:
3+ years of experience in Customer Success, Account Management, and/or relevant experience in other customer-facing roles
Proven experience in identifying business opportunities for customers and increasing adoption and utilization of company products
Demonstrated results-driven mindset with a history of meeting goals and targets
Ability to thrive in a dynamic, collaborative, and fast-paced environment
Experience collaborating with cross-functional teams
Skilled in influencing executives within customer organizations
Excellent communication and presentation skills
Preferred: Experience within a B2B technology company
Preferred: Proficiency with Hubspot, our chosen CRM platform
Interviewing at Together:
Preliminary screening
First-round interview with me (Jai)
Second round interview with me and other team members
Offer
Reference check and verification
Compensation:
$120,000 CAD (inclusive of base and target bonus)
Equity and annual stock bonus plan
Perks at Together:
Four weeks of vacation time
Comprehensive Health Benefits Package
Location:
We support remote work but offer well-equipped office spaces in Toronto and Vancouver for those who prefer a traditional workplace setting.
At Together, we value diversity and treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#J-18808-Ljbffr
-
Customer Success Manager
1 week ago
Old Toronto, Ontario, Canada MESSAGEPOINT Full timeCustomer Success ManagerAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as...
-
Customer Success Manager
1 week ago
Old Toronto, Ontario, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
-
Customer Success Manager
1 week ago
Old Toronto, Ontario, Canada EightSix Network Inc Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
-
Customer Success Manager
1 week ago
Old Toronto, Ontario, Canada Hypercare Full timeBackgroundHypercare is a mobile and web communication and collaboration platform for healthcare professionals to help alleviate many of the time-wasting frustrations that clinicians face on a daily basis. The solution allows for real-time scheduling, on-call management and secure messaging on any device – all designed to help seamlessly improve workflow...
-
Manager, Customer Success
1 week ago
Old Toronto, Ontario, Canada Achievers Corp. Full timeAbout AchieversThe "Achievers Employee Experience Platform" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at to learn more, and check out our platform in action here. Join us...
-
Customer Success Manager
1 week ago
Old Toronto, Ontario, Canada Betstamp Inc. Full timeAbout Us:Betstamp is the future of sports betting. We were founded in 2020 with the mission to make sports betting easy and accessible with everyone, while improving your odds of winning your bets. Our team is dedicated to creating the best user experience possible, while educating the public about sports betting. How We Work:Betstamp aggregates sports...
-
Customer Success Manager
1 week ago
Old Toronto, Ontario, Canada Carbon, Inc. Full timeWho We AreWe go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a global...
-
Customer Success Manager
1 week ago
Old Toronto, Ontario, Canada cohere Full timeWho are we?Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we...
-
Customer Success Manager
1 week ago
Old Toronto, Ontario, Canada IQGeo Group plc Full time $80,000 - $150,000This role works with new and existing enterprise customers to ensure that they are successful with and delighted by IQGeo. You will be responsible for assisting with onboarding these accounts onto our platform, maximize usage and value for the customer, and build high customer satisfaction. You will work with your accounts actively to drive adoption, as...
-
Customer Success Manager
1 week ago
Old Toronto, Ontario, Canada Carbon, Inc. Full timeWho We AreWe go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a global...
-
Customer Success Manager
1 week ago
Old Toronto, Ontario, Canada Lillio Full timeAbout Lillio and Our Mission:Join us at Lillio, formerly known as HiMama, where we are dedicated to being the voice of the early childhood education workforce. We provide the essential tools for high-quality care and education, allowing educators to focus on what truly matters for children's development: relationships, play, creativity, and nurturing...
-
Customer Success Manager
1 week ago
Old Toronto, Ontario, Canada Street Contxt Full timeCustomer Success Managers at Street Context work closely with our users throughout their journey with us. Our clients are the largest banks and broker-dealers in the world, and their users are our bread and butter. As a CSM, you'll help bring them the value they signed up for by onboarding them, educating them on product workflows, communicating new feature...
-
Enterprise Customer Success Manager
1 week ago
Old Toronto, Ontario, Canada Apex Systems Full timeEnterprise Customer Success Manager (AI Shopping Cart) Part Time / Full Time Enterprise Customer Success Manager (AI Shopping Cart)Enterprise Customer Success Manager (AI Shopping Cart)Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for Customer Success Managers with experience with in store...
-
Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeCustomer Success Manager About Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users...
-
Customer Success Manager II
1 week ago
Old Toronto, Ontario, Canada Achievers Corp. Full timeThe "Achievers Employee Experience Platform" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at to learn more, and check out our platform in action here . Join us in our...
-
Enterprise Customer Success Manager
1 week ago
Old Toronto, Ontario, Canada Sales Talent Agency Inc. Full time $120,000Our client is an AI-native tech company that offers a suite of intuitive IT Service Management solutions that use generative AI to help companies boost productivity by automating various business processes. With $30M in capital, they've built an exceptional team of 200 employees and secured over 2000 customers.About the role: Enterprise Customer Success...
-
Enterprise Customer Success Manager
1 week ago
Old Toronto, Ontario, Canada AlayaCare Full timeAbout AlayaCare:At AlayaCare, we're revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil....
-
Customer Success Manager Architect
1 week ago
Old Toronto, Ontario, Canada IBM Computing Full timeIBM Customer Success Manager Architect - Sustainability in Toronto , Ontario IntroductionA Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, while growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a...
-
Manager, Customer Success
1 week ago
Toronto, Ontario, Canada Achievers Full timeThe Customer Success team supports the client's adoption and continued success with The Achievers Employee Experience Platform. This team partners with clients to develop long-term relationships, providing service support to ensure the success of their Employee Experience programs. Technology can transform the way companies interact with their employees, and...
-
Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeCustomer Success ManagerAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as...