Manager, Customer Success
6 days ago
About Achievers
The "Achievers Employee Experience Platform" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works
Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.
The Customer Success team supports the client's adoption and continued success with The Achievers EmployeeExperiencePlatform. This team partners with clients to develop long-term relationships, providing service support to ensure the success of their Employee Experience programs. Technology can transform the way companies interact with their employees, and our Customer Success team helps companies of all sizes do just that. Customer Success takes the Achievers product and turns it into client solutions around employee engagement, driving results, and social communication.
We are currently seeking a dynamic and creativeManager, Customer Successto join our Customer Success team for a 12 month contract term.
Responsibilities:- Hire, develop, and lead a team of Customer Success Managers. Provide direct oversight of staff executing all aspects of the Customer - Success team's responsibilities.
- Be a leader in delivering and evolving the Achievers' Customer Experience that is so highly regarded.
- Be responsible for forecasting and achieving quarterly/annual targets by growing and retaining the existing account base; maintaining world class customer satisfaction and customer retention rates.
- Execute initiatives to drive software usage as a Daily Habit across our client base.
- Develop and communicate organizational objectives; inspire and motivate team members to achieve results.
- Engage cross-department resources to support team in delivering seamless, high-quality technology solutions to clients.
- Actively work to streamline processes to support scaling the Achievers organization for rapid growth.
- Be an Employee Success Evangelist
- Preferably have relevant experience in the Human Capital Management (HCM) industry and SaaS solutions.
- A Bachelor's degree in an appropriate field from an accredited college/university.
- A proven track record of success over 7+ years contributing to the success of and/or leading teams of results-oriented Account - Management/Customer Success/Sales professionals.
- Experience working in a fast paced, constantly changing, rapidly growing environment.
- Exceptional communication and interpersonal skills, with a demonstrated ability to manage large enterprise clients.
Why you'll love working at Achievers:
We are passionate about disruptive technology that's rooted in science, research and data.
We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture
We foster an environment of connection, security, and community. You'll feel at home, without reservation.
We believe in moving quickly, failing fast, and adapting to change.
We enjoy coming to work every day because we believe in our product and love our culture.
We're committed to achieving excellence in everything we do.
Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Achievers is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
#J-18808-Ljbffr
-
Customer Success Manager
6 days ago
Old Toronto, Ontario, Canada MESSAGEPOINT Full timeCustomer Success ManagerAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as...
-
Customer Success Manager
7 days ago
Old Toronto, Ontario, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
-
Customer Success Manager
7 days ago
Old Toronto, Ontario, Canada EightSix Network Inc Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
-
Customer Success Manager
6 days ago
Old Toronto, Ontario, Canada Hypercare Full timeBackgroundHypercare is a mobile and web communication and collaboration platform for healthcare professionals to help alleviate many of the time-wasting frustrations that clinicians face on a daily basis. The solution allows for real-time scheduling, on-call management and secure messaging on any device – all designed to help seamlessly improve workflow...
-
Customer Success Manager
6 days ago
Old Toronto, Ontario, Canada Betstamp Inc. Full timeAbout Us:Betstamp is the future of sports betting. We were founded in 2020 with the mission to make sports betting easy and accessible with everyone, while improving your odds of winning your bets. Our team is dedicated to creating the best user experience possible, while educating the public about sports betting. How We Work:Betstamp aggregates sports...
-
Customer Success Manager
7 days ago
Old Toronto, Ontario, Canada Carbon, Inc. Full timeWho We AreWe go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a global...
-
Customer Success Manager
6 days ago
Old Toronto, Ontario, Canada cohere Full timeWho are we?Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we...
-
Customer Success Manager
6 days ago
Old Toronto, Ontario, Canada IQGeo Group plc Full time $80,000 - $150,000This role works with new and existing enterprise customers to ensure that they are successful with and delighted by IQGeo. You will be responsible for assisting with onboarding these accounts onto our platform, maximize usage and value for the customer, and build high customer satisfaction. You will work with your accounts actively to drive adoption, as...
-
Customer Success Manager
6 days ago
Old Toronto, Ontario, Canada Carbon, Inc. Full timeWho We AreWe go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a global...
-
Customer Success Manager
7 days ago
Old Toronto, Ontario, Canada Together Software Inc. Full time $120,000Who we are:Together is a rapidly growing mentorship software provider, proudly part of the Y Combinator 2019 cohort.At Together, we empower organizations to unlock the full potential of their workforce by leveraging their collective knowledge and skills, fostering a culture of continuous learning and development.Our mentorship software has proven...
-
Customer Success Manager
6 days ago
Old Toronto, Ontario, Canada Lillio Full timeAbout Lillio and Our Mission:Join us at Lillio, formerly known as HiMama, where we are dedicated to being the voice of the early childhood education workforce. We provide the essential tools for high-quality care and education, allowing educators to focus on what truly matters for children's development: relationships, play, creativity, and nurturing...
-
Customer Success Manager
7 days ago
Old Toronto, Ontario, Canada Street Contxt Full timeCustomer Success Managers at Street Context work closely with our users throughout their journey with us. Our clients are the largest banks and broker-dealers in the world, and their users are our bread and butter. As a CSM, you'll help bring them the value they signed up for by onboarding them, educating them on product workflows, communicating new feature...
-
Enterprise Customer Success Manager
7 days ago
Old Toronto, Ontario, Canada Apex Systems Full timeEnterprise Customer Success Manager (AI Shopping Cart) Part Time / Full Time Enterprise Customer Success Manager (AI Shopping Cart)Enterprise Customer Success Manager (AI Shopping Cart)Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for Customer Success Managers with experience with in store...
-
Customer Success Manager
7 days ago
Toronto, Ontario, Canada Messagepoint Full timeCustomer Success Manager About Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users...
-
Customer Success Manager II
6 days ago
Old Toronto, Ontario, Canada Achievers Corp. Full timeThe "Achievers Employee Experience Platform" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at to learn more, and check out our platform in action here . Join us in our...
-
Enterprise Customer Success Manager
7 days ago
Old Toronto, Ontario, Canada Sales Talent Agency Inc. Full time $120,000Our client is an AI-native tech company that offers a suite of intuitive IT Service Management solutions that use generative AI to help companies boost productivity by automating various business processes. With $30M in capital, they've built an exceptional team of 200 employees and secured over 2000 customers.About the role: Enterprise Customer Success...
-
Enterprise Customer Success Manager
7 days ago
Old Toronto, Ontario, Canada AlayaCare Full timeAbout AlayaCare:At AlayaCare, we're revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil....
-
Customer Success Manager Architect
7 days ago
Old Toronto, Ontario, Canada IBM Computing Full timeIBM Customer Success Manager Architect - Sustainability in Toronto , Ontario IntroductionA Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, while growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a...
-
Manager, Customer Success
6 days ago
Toronto, Ontario, Canada Achievers Full timeThe Customer Success team supports the client's adoption and continued success with The Achievers Employee Experience Platform. This team partners with clients to develop long-term relationships, providing service support to ensure the success of their Employee Experience programs. Technology can transform the way companies interact with their employees, and...
-
Customer Success Manager
7 days ago
Toronto, Ontario, Canada Messagepoint Full timeCustomer Success ManagerAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as...
