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ServiceNow Discovery Analyst

3 months ago

Montreal, Quebec, Canada BRP Full time

We are looking for a ServiceNow Discovery Analyst & Developer who will report to the ServiceNow Product Owner and who'll be tasked with evolving and developing the ServiceNow platform. As part of your role, you'll be designing, developing, implementing, and maintaining the ServiceNow platform. You will work closely with stakeholders to identify their needs, architect innovative technical solutions, and streamline processes with a strong focus on discovery.

YOU'LL HAVE THE OPPORTUNITY TO:

  • Design and implement ServiceNow Discovery processes to ensure comprehensive coverage of IT assets and services.
  • Configure and manage Discovery schedules, probes, sensors, and patterns to optimize data collection and accuracy.
  • Troubleshoot and resolve Discovery-related issues, such as data inaccuracies, connectivity problems, or performance issues,
  • Maintain up-to-date documentation of Discovery configurations, processes, and best practices.
  • Develop and support our ServiceNow Event Management.
  • Provide training and support to internal teams on ServiceNow Discovery capabilities and usage.
  • Stay current with ServiceNow platform updates, patches, and new features related to Discovery functionality.
  • Participate in cross-functional projects and initiatives as a subject matter expert in ServiceNow Discovery.
  • Design, develop, and implement solutions on the ServiceNow platform that eliminate manual processes and simplify workflows for complex procedures.
  • Collaborate with stakeholders to gather requirements and define strategies aligned with business objectives.
  • Integrate 3rd party monitoring tools via custom integrations, web services, and API's.
  • Perform unit testing, code reviews, and adhere to ServiceNow related best practices.

YOU WILL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

  • 3+ years of hands-on technical experience with custom integrations, web services, and API's using JavaScript with XML and/or HTML, AngularJS, JSON.
  • 3+ years of hands-on technical experience with ServiceNow development, including Discovery, CSM, SPM (Strategic Portfolio Management) and CMDB modules.
  • ServiceNow Certified Implementation Specialist – Discovery certification is highly preferred.
  • Proven experience designing and implementing ServiceNow Discovery processes in enterprise environments.
  • Strong understanding of IT infrastructure components, including servers, networks, databases, and cloud services. Familiarity with Discovery-related technologies such as SNMP, WMI, SSH, and REST APIs.
  • Excellent analytical and problem-solving skills with a keen attention to detail.
  • Strong communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let's start with a strong foundation — You want it, we have it:

  • Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
  • Generous paid time away: winding down is as important as creating the future of recreational products.
  • Pension plan: we want to make sure you'll enjoy retirement; we've got you covered.
  • Collective saving opportunities: being part of BRP allows you to tap into the strength of our saving programs.
  • Industry leading healthcare: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

What about some feel good extras:

  • Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.
  • Summer schedule: time flies at BRP, so we hit pause to enjoy it.
  • Holiday season shutdown: between Christmas and New Year's, we close our facilities and refill on good times.
  • Educational resources: you love what you do, and we get you resources to stay cutting-edge, so we all win together.
  • Discount on BRP products: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.

WELCOME TO BRP

We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.


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