Service Shift Manager

1 week ago

Swift Current, Canada Pattison Agriculture Limited Full time

To fulfill Pattison Agricultures' vision of GROWING, CONNECTING AND EVOLVING we are looking for a Service Shift Manager to join our fast-paced, energetic, dealership in Swift Current, SK.

This role manages, coordinates, and directs the workload of the Service Department with a high focus on quality of work, effective communication, and Customer Satisfaction.


Responsibilities:

This individual's responsibilities include:

  • Assign/schedule internal/customer/warranty jobs for service employees based on their skills/knowledge and provide feedback.
  • Work with Service Business Manager on new hire orientation, provide mentorship for new technicians.
  • Optimize shop efficiency and flow to avoid lost billable hours.
  • Ensure effective communication and follow up on repair status and issues.
  • Work with manager to identify/execute continuous process improvements, training opportunities and provide back up in their absence and during peak seasons.
  • Direct/assist in diagnosis/troubleshooting of machine problems with technicians and apprentices.
  • Perform final checks/approvals on equipment before start of work order.
  • Provide excellent customer service consistently above standards; maintain customer relations and respond to inquiries/needs.
  • Assist Service Advisor in providing quotes on repairs for internal/external customers, and accurate records of work orders.
  • Build/maintain constructive coworker relations and foster strong team communications/dynamics.
  • Assist/conduct safety meetings, encourage safe working habits.

Requirements:

This would be an ideal position if you have:

  • Ability to operate vehicles/equipment used for diagnostic purposes.
  • Ability to lift at least 40 lbs repeatedly; 4075 lbs on occasion.
  • Ability to work flexible hours, varying shifts, weekends, and holidays
  • Valid driver's license required
  • 5+ years performing complex service repairs/maintenance
  • Ag Equipment Tech (JDTECH) Journeyperson Certification/equivalent
  • Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of ag/turf equipment
  • Ability to use current business systems, working knowledge of computer functions and use.
Why join us?
We have competitive wages, excellent benefits, in-house training and learning opportunities. With over 18 locations across Saskatchewan and Manitoba, we have endless opportunities for you to GROW and develop your career

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