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Delivery Service Manager
3 months ago
Require a Delivery Service Manager to support 3 Supply Chain master Data products -Must have experience & domain knowledge with supply chain.
- Must have knowledge and working experience working in a Service delivery role
- Must have domain knowledge on supply chain
- Strive and promote Continuous Service Improvement
- Accountable for service quality, efficiency, effectiveness and consumer satisfaction with the running of the service.
- Defines service runs in compliance with service metrics relevant to the consumer, identifies new ones and design the methods to measure them.
- Accountable for delivery against the metrics, pursuing service targets, due dates and quality standards
- Engage and influence vendor relationships to ensure external operation meets the agreed service metrics and identify new opportunities.
- Reviews vendor relationships for external operation and lead the service transitions, internally or to a new vendor
- Handles high profile escalations related to the operation of the services.
- Seek for optimization opportunities, incorporate Roche sourcing strategy, and cooperate with sourcing managers to find best-suited delivery models
- Play a leader role in service benchmarking, RfP process, transition or setting up new service with different suppliers working with procurement and vendor management
