Hotel Front Desk Agent

1 week ago


Saskatoon, Saskatchewan, Canada Pacific Place Hotels Full time
This position is available as part-time status. Please note, weekend availability is required.

Responsibilities

  • Perform all checkin and checkout tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Qualifications

  • 1 or more years of hotel front desk experience preferred, but not required
  • Service Best certification considered an asset
  • Selfmotivated, confident, and guestorientated

Job Types:
Part-time, Permanent

Part-time hours: 20 per week

Salary:
From $13.00 per hour

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • Vision care

Schedule:

  • 8 hour shift
  • Weekend availability

COVID-19 considerations:
Following all government requirements and recommendations.

Experience:

- hotel front desk: 1 year (preferred)

Work Location:
One location
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