RQ07550 - Solution Architect - CRM - Senior

• This position is currently listed as "Onsite"; however, the Assignment under this request will provisionally be "Hybrid", working 7.25 hours per calendar day, sometime between 8:00-5:00 PM (excluding lunch breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment, you will be under the discretion of the Hiring Manager's requirements for the Project you are assigned to.

Job Title: RQ Solution Architect - CRM - Senior

Location :Onsite / 21 College Street, Suite 300, Toronto

Client:JJustice Technology Services /
Ministry of Solicitor General

Estimated Start Date:

Estimated End Date:

#Business Days: 164.00

Hours per day or Week:7.25 hours per day
Security Level:No Clearance Required
Closing Date/Time , 12:00 p.m.

Without mandatory documents, we cannot submit a candidate.

Updated Resume in word format (Mandatory)

Expected hourly rate (Mandatory)

If you are interested, kindly send the following documents to by Tuesday, June 11 at 10:00 am EST. if that interests you and matches your profile.

Must haves:

• Experience leading the architecture design from conception through implementation.
• Leadership experience in the development and implementation of technical architectures at the specified experience level.
• Extensive experience with at least various platforms, operating systems, environments, database technologies, and communications protocols Experience with middleware and gateways.

Nice to have:

• Experience working in the public sector (previous experience in JTS will be an asset)

Description

Development & Architecture Support for Public Safety Solutions:

Inspectorate of Policing (IOP) - Justice Technology Services (JTS) developed and launched a portal for the Inspectorate of Policing (IOP) for public users to submit complaints. The business is looking to extend the portal functionality to receive disclosures and enhance the product further. The business has other needs as well that are being assessed.

Office of Chief Coroners (OCC) – Develop a CRM solution/strategy for coroners projects like Inquest Management and coroners portals.

Risk-driven tracking database (RTD) - Design and development of architecture and solutions/enhancements for RTD solution that is based on Microsoft CRM dynamics platform.

SkillsExperience and Skill Set Requirements

Deliverables

Deliverable 1: Architecture Design

Deliverable 1 Allocation (Days): 50%

Deliverable 2:

(If required) IT Solutions Development

Deliverable 2 Allocation (Days):

(If required) 50%

Scope:

Work with the project team, support team and partners in extending and enhancing the IOP Portal. Solution Architecture, design, assign tasks to the development team

Development and Configuration

Assessing new needs from the business partners

Solution development for Coroners

Design enhancements for RTD.

Deliverables: Architectural and Design Documentation

Skills and Knowledge:

Experience leading the architecture design from conception through implementation.

Leadership experience in the development and implementation of technical architectures at the specified experience level.

Extensive experience with at least various platforms, operating systems, environments, database technologies, and communications protocols Experience with middleware and gateways.

Knowledge of performance considerations in different environments.

Experience in structured methodologies for the design, development, and implementation of applications.

Extensive experience in systems analysis and design in large systems environments.

Criteria Ratings MUST TOTAL 100

Criteria 1: Experience

Criteria 1 Points 40%

Criteria 1 Details: Extensive Experience (10+ years)

• leading the delivery and design of architecture in collaboration with project implementation activities
• developing baseline architectures, API and integration models, data mapping from data base fields to APIs
• working directly with clients to effective working relationships, obtain buy-in for systems design and development, promote design and architecture options of systems to stakeholders, to obtain decision making.
• Knowledge and experience creating solution architecture documentation.
• provide advice and recommendations to stakeholders, management, and staff regarding most effective design, architecture, and system implementation strategies.
• Experience in Power Platform and Microsoft Dynamics
• provide guidance and training to project teams on design, architecture, and project implementation activities

Criteria 2: Technical Skills

Criteria 2 Points: 40%

Criteria 2 Details: Experience with Agile methodologies

Hands-on, in-depth understanding and practical knowledge of Azure technologies, Microsoft Power Platform (including but not limited to Power Pages, Power Apps, Model-driven apps), .NET, DevOps, and CRM tools like MS Dynamics.

Experience in Service-oriented architecture, object-oriented design, and user interface development

Expert knowledge of developing APIs and web services.

Expertise in the delivery of project and baseline architecture, including Business and Information architecture domains, IT strategies, enterprise architecture principles/methodologies/ Frameworks and guidelines for Enterprise Architecture artifacts/processes

Knowledge of business process & data modeling, analysis, re-engineering and architecture.

Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Knowledge of both low code development and custom development on Azure

Preparation of overall architecture solutions, conducting walkthroughs, reviews and assessments, and analyzing the technical and business impact, product integration, enhancements, infrastructure capacity, development and deployment, data distribution, integration and access

Criteria 3: Communication, Consultation and Collaboration Skills

Criteria 3 Points: 15%

Criteria 3 Details: Strong communication skills to prepare documentation, including but not limited to solution documentation, reports, reviews, assessments

Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients

Ability to communicate designs and development in a clear and understandable manner

Provide advice and recommendations to stakeholders, management, and staff regarding the most effective design, architecture and system implementation strategies, enabling ministry business/programs to achieve targeted strategies and objectives

Criteria 4: Public Sector Experience

Criteria 4 Points: 5%

Criteria 4 Details: Experience working in the public sector

Knowledge Transfer

Knowledge to be Transferred: On going process and at the end of the contract

Knowledge to be Transferred to: Project Manager/ Team members/ JTS FTE Staff

Details of Transfer:

Documentation

Assign tasks to FTE's to provide hands on experience and learning opportunities

Schedule knowledge transfer sessions and provide guidance/ training to FTE staff

Description

NOTE: This position is currently listed as "Onsite"; however, the Assignment under this request will provisionally be "Hybrid", working 7.25 hours per calendar day, sometime between 8:00-5:00 PM (excluding lunch breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment, you will be under the discretion of the Hiring Manager's requirements for the Project you are assigned to.

This is for a Procurement Project Manager. The successful candidate will be required to manage several Statements of Work including service and construction. They will need to have strong contract management experience and be able to read contracts and engage with vendors. They will be consulting and advising a number of parties.

Must Haves (please read the requirements below):

• Experience supporting the analysis and execution of vendor contract deliverables, including change management (RFCs, Change Orders), including writing content and providing advice
• Project management
• Vendor management
• Public Sector experience.
• Manage the administration of existing contracts
• Manage the execution of Service Requests for new services from vendors
• Manage the processing of project & contract change requests
• Manage the overall change process including obtaining vendor quotations and facilitating the required approvals
• Support project managers in the execution of procurements and change orders with vendors
• Look after Ministry's interests from Legal, privacy and public image perspectives in procurements and contracts
• Prepare briefing notes, conduct vendor meetings and liaison with other procurement and legal departments as per the need
• As needed, independently manage, and execute

complete procurements life cycle

SkillsExperience and Skill Set Requirements

MANDATORY REQUIREMENTS:

(1) Financial and Accounting Skills:

• Demonstrated experience in financial management of projects involving various financial areas: financial analysis on performance, trends analysis, forecasts and risks.

(2) Vendor, Procurement, and Contract Management

• Experience supporting the analysis and execution of vendor contract deliverables, including change management (RFCs, Change Orders), including writing content and providing advice

(3) Project Management Skills-

• Demonstrated experience identifying issues and managing risk of large complex projects. Further, providing oversight on integrated plans to ensure the successful delivery of 3rd party vendor contracts

(4) Communication and Relationship Management:

• Interacting directly with ministry clients, business partners, and project team members to develop and maintain strong ongoing relationships, always looking for opportunities to improve client satisfaction
• Managing deliverables and dependencies that cross multiple in-flight projects
• Supporting the PSRN Program by proactively identifying, communicating, and managing multi-faceted client-facing risks and issues to deliver a superior customer service experience and to support efficient and effective project delivery.
• Interacting directly with ministry clients, business partners, and project team members to develop and maintain strong ongoing relationships, always looking for opportunities to improve client satisfaction
• Developing and presenting ministry-specific dashboards, reports, and other project management collateral
• Proactively identifying risks and issues pertaining to the assigned work package, report them to the overall Project Champions and the Portfolio Team. Identify and mitigate strategies and responses to the issues and risks.
• Managing vendors, stakeholders, and peer groups across ministries.
• Creating or supporting development of project artifacts, Briefing Notes, Change Requests, Contracts, Request for Bid (RFBs) etc.
• Financial management of project as necessary or if needed
• Working with the client representatives and in partnership with other project managers to develop integrated plans
• Managing deliverables and dependencies that cross multiple in-flight projects
• Supporting the PSRN Program by proactively identifying, communicating, and managing multi-faceted client-facing risks and issues to deliver a superior customer service experience and to support efficient and effective project delivery.
• Interacting directly with ministry clients, business partners, and project team members to develop and maintain strong ongoing relationships, always looking for opportunities to improve client satisfaction
• Developing and presenting ministry-specific dashboards, reports, and other project management collateral
• Proactively identifying risks and issues pertaining to the assigned work package, report them to the overall Project Champions and the Portfolio Team. Identify and mitigate strategies and responses to the issues and risks.
• Managing vendors, stakeholders, and peer groups across ministries.
• Creating or supporting development of project artifacts, Briefing Notes, Change Requests, Contracts, Request for Bid (RFBs) etc.
• Ensure project implementation plans have no adverse impact to public safety operations.
• Financial management of project as necessary or if needed
• Developing complex network transition and migration strategies with cross stream dependencies including vendor activities
• Developing and implementing network transition plans
• Managing large-scale, complex, integrated project plans
• Project Management experience
• All roles procured are required to be cleared through the Contractor Security Clearance Process of the OPS.
• Security Clearance process, levels, roles etc. are subject to change without prior notice. Candidates may be required to undergo revised/new process (or levels) any time prior or during the term of the contract.

Project Management Skills. 30

• Demonstrated project management experience on complex and technical I&IT projects
• Experience providing oversight on integrated plans to ensure the successful delivery of 3rd party vendor contracts
• Demonstrated experience identifying issues and managing risks for large complex enterprise-wide projects
• Experience managing and coordinating project change management process with 3rd party vendor contracts

Vendor, Procurement, and Contract Management. 20

• Experience managing vendor commitments to ensure contractual obligations are met
• Experience interfacing directly with vendor leads on coordinating overall activities and contractual commitments
• Experience managing inter dependencies related to key contract deliverables
• Experience supporting the development of procurement and contract documentation, including writing content and coordinating stakeholder input and advice

Relationship Management 25

• Solid experience in building and maintaining relationships with internal and external stakeholders
• Leadership and team building experience, managing and coordinating multiple stakeholders that have varying needs, requirements and objectives
• Experience managing executive relationships and dealing with senior executives across multiple organizations
• Strong negotiating and influencing skills

Telecommunications and radio network experience in a large public sector entity 25

• Knowledge and experience both in a strategic and operational public sector governance models, experience managing complex, multi-unit, multi-stakeholder and multiple levels of public sector executive stakeholder project team, experience with public sector processes and policies, ability and demonstrated experience developing mutually beneficial relationships with public sector entities.
• Strong experience of working on Public Safety Radio/telecom domain. Experience of large and complex projects with over $500 Million budget.
• Demonstrated experience of working with multiple stakeholders in a broader public sector (BPS) environment. Experience of projects involving, network design, civil structures, user equipment distribution and operations. Experience with projects involving large number of users (over 30,000), meeting their business requirements, training and communications needs etc.

Knowledge Transfer

• Completed Deliverables details
• Processes used for Developing deliverables
• Artifacts collected / created

Project Manager / Team members

1:1 meetings / team meetings / documentation on SharePoint site, throughout the duration of the project life cycle etc.

If you are interested to learn more about this opportunity or If not please feel free to send over any names or forward this email to anyone who may be interested.

Job Type: Fixed term contract
Contract length: 164 days

Application question(s):

• Experience leading the architecture design from conception through implementation.
• Leadership experience in the development and implementation of technical architectures at the specified experience level.
• Extensive experience with at least various platforms, operating systems, environments, database technologies, and communications protocols Experience with middleware and gateways.
• Experience working in the public sector (previous experience in JTS will be an asset)

Work Location: In person

Application deadline: