Reference Assistant

2 weeks ago

Montreal, Quebec, Canada Concordia University Full time

Position Number:
/ P3171A

Department:
Information Services

Grade:
LA-C

Campus:
Sir George Williams (Downtown)

Salary:
$ $34.65 per hour

Union/Association/HR Policy:

CULEU

Posting deadline:
June 19, 2023


Recognized as Canada's top university under the age of 50, and one of Montreal's top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.


Be part of a community that addresses society's big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.


As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.


NOTE:
This posting represents a replacement contract until December 22, 2023. This position is based on the SGW campus.

SCOPE

Reporting to the Head, Information Services, and under the supervision of the Information Services Supervisor, the incumbent performs tasks of a complex nature associated with collection development, reference (in person and online), and library instruction, with functional guidance from the Librarians; performs other duties which may be assigned.


PRIMARY RESPONSIBILITIES

  • Provide assistance to users according to established procedures.
  • Assist with preparation of orientations and instruction programs, as assigned; assist with preparation of collection awareness displays in public areas, as assigned.
  • Encourage users to abide by the Library's Code of Conduct; report problems to Concordia Security as needed.
  • Perform bibliographic checking and searching of online library catalogues, specialized collections, electronic and print catalogues of publishers and vendors when requested by Librarians.
  • Compiles information related to new subscriptions, print or electronic, as instructed by Librarians (e.g. prices, licenses, restrictions, indexing, availability in local libraries, availability in databases we subscribe to, availability via different vendors or platforms).
  • Assist Librarians in carrying out tasks related to special projects (e.g. preparation of bibliographies, comparison of collections, surveys and reports).
  • Assist with the maintenance of the Reference collection according to established procedures; assist library users on the use of equipment.
  • Clear, sort and shelve materials in the Reference collection.
  • Assist in keeping the Reference collection uptodate, including filing updates for updating looseleaf and other services.
  • Assist with the maintenance of equipment; report problems with computer workstations and printers.
  • Assist with secretarial duties; assist with maintenance of office photocopier and printers; assist with distribution of departmental mail.
  • Record relevant statistics.
  • Participates in Library and/or University committee work, as assigned.
  • Performs other duties as assigned.

QUALIFICATIONS

  • Diploma of Collegial Studies (3year technical DEC) in Information & Library Technologies.
  • Excellent interpersonal skills are essential; this must include proven aptitude for and interest in serviceoriented work; demonstrated ability to handle queries and complaints with courtesy, tact and good judgement.
  • Proven ability to interpret policies and to solve problems with flexibility and good judgment.
  • Ability to organize work, establish priorities, and to perform clerical duties with special attention to accuracy, details and deadlines; the ability to work with a minimum of supervision is essential.
  • Ability to work cooperatively with supervisors and other staff members is required.
  • Demonstrated knowledge of Outlook and Windows and of managing files in a Windows environment is required.
  • Good knowledge (Level 4) of spoken and written English; basic knowledge (Level 3) of spoken French; fluency is preferred.
  • Basic knowledge of Microsoft Word and Excel is required; knowledge of PowerPoint is an asset.
  • Knowledge of Internet navigation skills is required.
  • Demonstrated ability to locate and interpret bibliographic records and documents on a variety of online platforms required.
  • Ability to learn new procedures and technologies and adapt to changing technologies.
  • Physical stamina required to shelve Reference materials.
  • Work requires long periods of standing of at least 90 minutes. Moderate physical effort is required to push a book truck, and to handle books and computer equipment.
  • Have physical ability to lift/carry/move without assistance up to 4.5 kg (10 lbs.) and to push a book truck weighing up to 300lbs.


Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English.

Since this position supports academic and administrative func

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