Inforce Policy Specialist

locations- CAN, Quebec, Montreal, 900 Boulevard de Maisonneuve Ouest- Waterloo, siège social de la Division canadienne (500 King)- Toronto, siège social mondial (200 Bloor)- Halifax, succursale (2727 Joseph Howe Dr)- time type- Temps plein- posted on- Publié hier- job requisition id- JR Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos _collègues partout dans le monde et à les aider à vivre mieux.

De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l'ensemble de nos activités.

_Pour nous aider à nous démarquer, nous vous aidons à progresser, parce que lorsque nos collègues sont en santé, respectés et vraiment valorisés, nous nous épanouissons tous.

Découvrez comment vous pouvez faire progresser votre carrière, avoir une influence et susciter un réel changement avec notre équipe gagnante dès aujourd'hui.

_

• Semaine de travail comprimée

Hybride

• Description d'emploi
• The opportunity
• Reporting to the Supervisor/Manager in Policy Owner Services, or Manager in Affinity Markets, this position is primarily responsible for processing transactions that vary in level of complexity.
• Responsibilities
• Reviewing and/or processing incoming transactions in a timely and accurate manner
• Having extensive knowledge of Indvidual Insurance and/or Affinity Markets (includes products, systems and a basic understanding of all other areas of Policy Owner Services)
• Working with teams across locations to achieve dynamic volumes and service standards
• Contributing to enhanced departmental efficiency by identifying process improvements and enchancements
• Demonstrating a positive approach to problem solving
• Work closely with other areas and locations of POS to ensure policies and procedures are being followed. Keep up to date with all changes in procedures and documentation.
• Participate in ongoing training. Provide assistance on other functions handled within the Department. Be actively involved in the continuous improvement of all processes and procedures.
• Identify and contribute to process improvement initiatives in order to determine ways of processing more efficiently and effectively.
• How will you create impact?
• There is a need to work on multiple administration systems with various products and work types; all with varying complexity.
• What motivates you?
• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone
• What we are looking for
• College diploma or related business experience
• Bilingual (French/English)
• Solid knowledge of Manulife's Compliance and Privacy guidelines
• Proficient knowledge of MS Office i.e. Word, Excel.
• Able to work independently, with a minimum of direct supervision
• Demonstrated decision making skills
• Self starter with great initiative and attention to detail
• Strong interpersonal and communication (written & verbal) skills
• Works well in a fast paced environment
• Responds to challenges and opportunities in a positive and productive manner
• Good mathematical aptitude
• Good organizational skills with the ability to multitask
• Strong customer service skills
• System, product and procedural knowledge
• Resilient and adaptable to change
• Strong team player with the ability to collaborate between departments and other locations
• What can we offer you?
• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong worklife balance.
• Professional development and leadership opportunities.
• Our commitment to you
• Valuesfirst culture

We lead with our Values every day and bring them to life together.

• Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

• Continuous innovation

We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.
- À propos de John Hancock et de Manuvie

• John Hancock est une unité de la Société Financière Manuvie, un groupe mondial et chef de file des services financiers qui aide les gens à prendre plus facilement des décisions et à vivre mieux. Nous exerçons

---