Fraud Detection Analyst

2 weeks ago

Toronto, Ontario, Canada TEKsystems Full time

Description:

One of TEKsystems' banking customers is looking for individuals to help contribute to the overall success of their Fraud Operations Team in Canada, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Responsibilities include:


•Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.


•Investigates questionable activity on Bank Products ; contacts customers proactively; blocks accounts from further fraudulent activity.


•Report and escalate any fraud trends/activities evidenced through customer conversations directly to management team


•Works to minimize fraud losses through detection, investigation and mitigation; as such, this role actively contributes to the profitability of the organization by reducing losses.


•Detect and prevent fraudulent activity with respect to Bank Products

oAnalyzing alerts generated by various fraud detection tools and assessing the probability that fraud is occurring.

oMaking a decision, based on the analysis completed, to block the account or to contact the cardholder to discuss the activity.

oIn the event of a large scale fraud attack, working effectively with the team to identify the potential points of compromise as quickly as possible and getting other Bank Products at risk identified and action taken before fraudulent activity occurs

oInvestigating new Mastercard acquisitions to determine risk and validity of application

oReviewing and analyzing Ad-Hoc requests such as possible Fraud Application referral lists to minimize further financial loss and customer impact

oEnsuring proper Marking of confirmed fraud applications for monitoring and tracking reasons


•Assisting the Fraud inbound team with service levels when required


•Share information on trends to ensure large scale fraud trends are identified and actioned quick


•Communicate with other departments to resolve inquiries relative to fraud issues and/or complaints


•Support the Bank's annual Fraud Plan, and business objectives for the department by achieving and maintaining required service level standards


•Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.


•Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Champions a high performance environment and contributes to an inclusive work environment.


•Participate actively in team activities/initiatives and taking responsibility for self-learning and development by :

oLearning and embracing new procedures, technologies, and processes;

oParticipating in and supporting change initiatives for the team and the department;

oContributing to effective team morale and employee relations through positive interaction with team members and participating in the Applause program;

oTaking ownership of his/her development plan, working with the manager in the identification of skills, behaviors and competencies required to achieve goals.

Additional Skills & Qualifications:


•Utilization of active listening skills and appropriate acknowledgment statements


•Ability to work in a fast-paced environment


•Proven interpersonal, communication and problem resolution skills


•Ability to navigate between multiple applications/systems


•Working knowledge of the application systems that support debit/credit card and alternate delivery channel products including TSYS, PRM, Citadel, DAWT, TYSY, TCS etc.


•Working knowledge of basic PC applications ( Microsoft Word, Microsoft Excel, etc.)


•Strong critical thinker with good verbal and written communication skills


•Previous Retail Banking and / or Advice/Call Centre experience is an asset


•Requires a high school diploma or equivalent; post-secondary education in business or other related disciplines is as asset.


•Strong analytical skills, attention-to-detail, and ability to make effective decisions


•Roles are both bilingual and unilingual to support the needs of our customers and business


•Customer Service experience required, preferable in financial services industry

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d'un nouveau monde d'opportunités. Nous sommes une équipe solide de personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l'industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C'est le pouvoir d'un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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