Technical Support Specialist
2 weeks ago
Aviron is right for you if
- You're looking for a role that prioritizes personal and professional growth
- You're looking for a flat organization with friendly people who value merit (i.e. good work)
- You're selfmotivated and produce amazing work
- You're not down with office politics
- You want to own your work, start to finish
- You want to be provided with ample support and resources (i.e. budget) to complete said work
- You are looking to make an impact and see your work drive growth
Position Overview
In this dynamic role, you'll diagnose and address customer issues swiftly, document interactions meticulously, and adapt quickly to new technologies.
Bring your understanding of connected fitness products and experience with CRM software and ticketing systems to help us deliver exceptional service.
The schedule for this role is Sunday 9am-5:30pm and Monday-Thursday 10:30am-7pm.
Responsibilities
-
Technical Support:
- Maintain a comprehensive understanding of all company products, channels, and policies/terms, and assist customers with their inquiries in a professional manner.
- Effectively diagnose hardware and software problems, providing stepbystep guidance to customers to resolve issues with their connected fitness products.
- Identify connectivity issues, software bugs, or hardware malfunctions.
- Collaborate with internal teams such as engineering, product development, and quality assurance to escalate and resolve complex technical issues.
- Create and maintain detailed documentation for troubleshooting processes, FAQs, and user guides to help both customers and internal teams.
- Participate in the testing of new product features and updates to ensure they meet quality standards before release. Provide feedback based on user experience and technical performance.
- Regularly update the internal knowledge base with solutions to newly identified issues and best practices, ensuring the team is always equipped with the latest information.
- Inspect products for defects and perform necessary repairs to ensure they meet quality standards. Document the defects and repair processes to improve future product designs and enhance support documentation.
Warehouse:
- Assist in the preparation of products for shipping, including testing, packaging, labeling, assembling, and palletizing, while ensuring accuracy and adherence to quality standards.
- Safely and efficiently move boxes and packages within the warehouse using appropriate equipment such as pallet jacks, forklifts, or hand trucks, while adhering to safety protocols and guidelines.
- Maintain organization and cleanliness within the warehouse by organizing inventory shelves, storage areas, and workspaces to optimize space utilization and facilitate efficient product retrieval.
- Complete any ad hoc project as assigned and other duties as requested.
- Conduct quality assurance inspections on warehouse equipment to ensure optimal performance and compliance with safety standards, and report any discrepancies or issues for immediate resolution.
Qualifications
- 1year minimum working in a customer experience role focused on technical support
- A degree in any Technology, Engineering, Science, Mathematics (STEM) field or equivalent experience.
- Excellent MS Office knowledge
- Experience using Zendesk and Ring Central is considered an asset
- Exceptional verbal and written skills in English
- Exceptional attention to detail
- Communication and interpersonal skills
- Time management skills
- Ability to learn quickly
- Ability to work in a fastpaced environment
- Ability to lift and move boxes and packages weighing up to 50 pounds safely
What we offer
- $5,000 annual education allowance. Because we care about your development and professional growth
- Unlimited Essential Days. Vacation days should be for just that, vacation. That's why we have paid essential days to use for those crappy unforeseen events
- 3 weeks vacation. To just vacation, however you'd like
- Employee Stock Ownership Plan. We are all owners of the business and want all our employees to have a piece of the pie
- Annual discretionary bonus. So all our employees can reap the rewards of a successful year and hard work
- Free rower. Row along with the Aviron community
- 100% employerpaid benefits. Improving the health and happiness of our employees
- Aviron is an equalopportunity employer. We provide a safe and inspiring workplace where everyone is accepted and has the opportunity to grow with us. If you require any accommodations, please let us know._
-
Technical Support Specialist
2 months ago
Toronto, Ontario, Canada Hire DigITalent Full timeJob Title: Technical Support Specialist (MS O365)Location: Toronto, ONHybrid Work Model: 3 days on siteJob Description:Our client is seeking a highly skilled Technical Support Specialist with expertise in Microsoft Office 365 administration and support to join their team in Toronto, ON. The successful candidate will play a crucial role in supporting new...
-
Technical Support Specialist
4 weeks ago
Toronto, Ontario, Canada Hire DigITalent Full timeJob Title: Technical Support Specialist (MS O365)Location: Toronto, ONHybrid Work Model: 3 days on siteJob Description:Our client is seeking a highly skilled Technical Support Specialist with expertise in Microsoft Office 365 administration and support to join their team in Toronto, ON. The successful candidate will play a crucial role in supporting new...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Dentons Full timeToronto, ON, CA- Mar 11, 2024Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Cohere Full timeWho are we? Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we...
-
Enterprise Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada City of Toronto Full timeJob ID: 36621Job Category:Information & TechnologyDivision & Section:Technology Services, Technology Services DeliveryWork Location:703 Don Mills RoadJob Type & Duration: Full-Time, Temporary (12 months) vacancyHourly Rate and Wage Grade:$ $52.10Shift Information: Monday to Friday, 35 hours per weekAffiliation: L79 Full-timeNumber of Positions Open: 1Posting...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Rentsync Full timeOverviewRentsync provides high quality websites, marketing services, and software solutions to the rental and property management industry throughout Canada. We are looking for a Technical Support Specialist whose main objective is to assist clients with technical support issues while providing a high level of customer satisfaction.Knowledge/Skills/Abilities...
-
Technical Support Specialist
4 weeks ago
Toronto, Ontario, Canada Dentons Full timeDentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80 countries. Dentons Canada is committed to...
-
Technical Support Specialist
1 month ago
Toronto, Ontario, Canada Dentons Full timeDentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80 countries. Dentons Canada is committed to...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Canadian Olympic Committee Full timeWork Location: Toronto, ONDeadline: Mar 30, 2023Share this: Click to share on Facebook (Opens in new window) Click to share on Twitter (Opens in new window)Be part of building a national brand. Headquartered in Toronto, the Canadian Olympic Committee (COC) is a national, private, not-for-profit organization committed to high-performance sports excellence. We...
-
Technical Support Specialist
2 weeks ago
Old Toronto, Ontario, Canada Abbott Laboratories Full timeTechnical Support Specialist - Core Diagnostics (Toronto) page is loaded Technical Support Specialist - Core Diagnostics (Toronto) Apply locations Canada - Ontario - Remote time type Full time posted on Posted 27 Days Ago job requisition id JOB DESCRIPTION:About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's...
-
Technical Support Specialist
2 weeks ago
Old Toronto, Ontario, Canada Cynet Systems Inc Full timeJob Description: Responsibilities: As Technical Support Specialists, candidates will be responsible for responding to customer calls daily in a professional and efficient manner. Dealing with and resolving issues within SLA times. Providing support for the Security Products Intrusion product range. Working on both application software...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Shoplogix - A Constellation Software Inc. Company Full timeWho we areAt Shoplogix, we are on a mission to create something extraordinary: a world-class global IIoT (Industrial Internet of Things) software company that delivers real-time, 24/7 impact to manufacturers around the globe.We empower clients in 32 countries with information and insights to advance their operational excellence strategy. Our cloud-based...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Vivid Machines Full timeTechnical Support SpecialistBring the Future to Fruit Farming.Vivid Machines is an innovative venture back-ed start-up that helps fruit farmers produce more food and less waste with our proprietary sensor and computer vision system. We are extremely passionate about supporting growers with the tools they need, as we continue pursuing our dream of taking...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Shoplogix - A Constellation Software Inc. Company Full timeWho we are At Shoplogix, we are on a mission to create something extraordinary: a world-class global IIoT (Industrial Internet of Things) software company that delivers real-time, 24/7 impact to manufacturers around the globe. We empower clients in 32 countries with information and insights to advance their operational excellence strategy. Our cloud-based...
-
Publishing/technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Legislative Assembly of Ontario Full timeKeeping Ontario's Legislative Assembly running smoothly takes many talented people, doing many different jobs—from camera operators and committee clerks, to purchasing officers and researchers. The Office of the Assembly is dedicated to serving Ontario's Parliament.Together, we provide non-partisan administrative and procedural services to all MPPs, as...
-
Client Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Benevity Full timeMeet BenevityBenevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of...
-
Junior/intermediate Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada GAM Technical Services Full timeWho Is GAM Tech?_If you're looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you're looking forWe're a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work environment...
-
Field Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada H&R Block Full timeThe Opportunity: In the position of Field Technical Support Specialist, your main responsibility will be to offer Tier 2 technical support to our district operations. This support will involve troubleshooting network, hardware, and software issues. Additionally, you will be accountable for managing the problem resolution process and determining when to...
-
Technical Support Specialist
2 weeks ago
Old Toronto, Ontario, Canada Shoplogix Full timeWho we areAt Shoplogix, we are on a mission to create something extraordinary: a world-class global IIoT (Industrial Internet of Things) software company that delivers real-time, 24/7 impact to manufacturers around the globe.We empower clients in 32 countries with information and insights to advance their operational excellence strategy. Our cloud-based...
-
Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada SuiteSpot Technology Full timeSuiteSpot Technology is looking for a driven, focused, Technical Support Specialist with a self-starter, entrepreneurial attitude to help enable our customers to achieve their operational business goals at scale. You will leverage SuiteSpot technology to engage with our growing number of customers and be responsible for best-in-class technical support,...
