Client Support Agent

2 weeks ago

Ottawa, Ontario, Canada Somerset West Community Health Centre Full time

JOB POSTING

Position Title:
Client Support Agent

Classification:
_Receptionist _

Department:
Primary Health Care (PHC)

Reporting to:
Program Administrator of Ottawa Language Access (OLA); Manager of Ottawa Newcomer Health Centre (ONHC
)

Type:
TERM Contract Part Time (0.40 FTE) until March 31st, 2024

Pay Band:
$19.56 per hour to $23.57 per hour

Deadline:
May 17th, 2023 at 3:00 PM EST**
Circulation:INTERNAL & EXTERNAL POSTING

- ___________________________________

About us:

We are the Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that serves over 16K clients annually.

We provide a wide range of health care services such as primary health care, health promotion, community development, mental health and harm reduction.

We are deeply connected to the communities we serve.


We make our work meaningful for our community by striving to ensure that our team reflect the community we serve.


We work within an anti-racism, anti-oppression framework that acknowledges systemic racism exists and seeks to ensure that systems are fair and equitable for everyone.


Position Description
**Position Requirements

Education:

  • Office secretary diploma or equivalent experience

Professional Experience/Skills:

  • 23 years experience in an office setting or a fast paced call centre setting
  • 23 years experience with customer service and administrative experience
  • Experience with managing high call volumes and appointment management
  • Experience and comfortable with providing customer support over phone
  • High level of skill utilizing Microsoft Office (Word, Excel, PowerPoint)
  • Experience with various scheduling software, an asset
  • Experience with data extraction and generating simple reports, an asset

Knowledge, Skills and Abilities:

  • Awareness of Canadian Health Care System with indepth knowledge of local system and programs, an asset
  • Awareness of local health and social service resources
  • Strong interpersonal, organizational and communication skills (both written and oral)
  • Experience working with people from diverse backgrounds and awareness related to cultural competency
  • Achieve standard of excellence with work processes and outcomes
  • Strive for high client satisfaction, go out of the way to be helpful and pleasant
  • Be helpful, respectful, approachable, and teamoriented
  • Build strong working relationships and a positive work environment
  • Take initiative, ownership of work, and work under mínimal supervision
  • Be receptive to feedback, be willing to learn, embrace continuous improvement
  • Assure discreet handling of all client and program information
  • Be consistently vigilant regarding confidential information
  • Pay strong attention to detail and ensure high level of accuracy in data entry
  • Juggle multiple tasks and meet demanding and conflicting deadlines
  • Adapt to changing work environment
  • Flexibility to work additional hours if needed

Language Capability:

  • Fluency in English is required
  • Fluency in French is highly desirable
  • Other languages
- an asset

_It is the policy of SWCHC to require COVID-19 immunization for all employees, volunteers, students, and contractors, including those who work off-site with the following exceptions: Persons with a medical reason that prevents them from being vaccinated against COVID-19; Persons with other reasonable considerations pursuant to the Ontario Human Rights Code that restrict them from being vaccinated against Covid 19 vaccination._**- Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services._

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