Unit Manager, Appraisal

2 weeks ago

Vaughan, Ontario, Canada CAA Club Group Full time

Position Details

What you will do:

Leads, manages and develops the Auto Damage Appraisal Unit to maximize full performance potential through creating unit-wide training aligned with individual developmental goals Ensures Appraisals are being handled in line with service level agreements and in compliance with internal protocols and external legislative requirements Oversee and support Mitchell Estimatics, addressing Mitchell issues on an on-going basis and implement continuous change management efficiently Liaison with PD Unit Managers to ensure procedures are followed and provide continued support to PD Team Conducts quality and administrative file audits, record findings and proactively report concerns/issues to upper management Accountable for the customer experience as delivered by the team, ensuring exceptional customer service is delivered internally and externally

Who you are:

Post-secondary education required combined with comparable experience in automotive collision repair or automotive mechanical repair industry Minimum 5 years' experience as a Collision Estimator or Insurance Appraiser Preferred qualifications - Class A Motor Vehicle Technician or apprentice / Class B Body Repair Technician or apprentice / Certification in Motive Power Technology / Basic Estimating Course Strong organizational; decision making and problem solving skillset with excellent communication skills, both written and verbal Advanced technical knowledge of vehicle damage analysis Advanced negotiation skills and investigative logic Progressive experience in training/mentoring/coaching employees

What's In It For You:

Competitive salary Annual bonuses and merit increases 3 weeks' vacation Flexible benefit plan Defined Contribution Pension Complimentary CAA Membership

As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

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