Outage Dispatcher

1 week ago

Halifax, Nova Scotia, Canada Nova Scotia Power Full time
Outage Dispatcher (Shift) Location CA-NS-Halifax ID Category Projects/Operations Work Type On-Site Position Type Full-Time Logistics

Job Title: Outage Dispatcher (Shift)

Company, Department: Nova Scotia Power, Control Centre Operations

Location: Ragged Lake, Nova Scotia

Type of Employment: Regular, Full Time

Number of Positions: 3

Salary: $36.75 per hour, as per Collective Agreement I.B.E.W Local 1928

Closing Date: June 7, 2023

Reference Number:

The Opportunity

We are looking for three (3) Outage Dispatchers (Shift) to join our Control Centre Operations team in Ragged Lake. These positions report to the Manager, Distribution Control.

Key elements of this role include:
  • Monitor and dispatch field crews for trouble work based on company dispatch guidelines.
  • Dispatch trouble call/complete incident in ADMS (ensure efficient response to trouble and outage events through optimal utilization of resources, ensuring public and employee safety is considered at all times).
  • Evaluate the priority of the trouble calls and coordinate crews efficiently in accordance with dispatch guidelines.
  • When possible, verify the accuracy of trouble calls using available tools to ensure work resources are used in the most efficient manner possible.
  • Inform and coordinate with respective stakeholders (schedulers, supervisors, etc.) on changes that fall outside forecasted trouble events and durations.
  • Update and maintain ETRs for trouble calls in ADMS.
  • Responsible for resource data management (i.e., integrity on crew compliment, contact information and vehicle information in operational software including ADMS, GE APM (Control Centre Apps) and TurboNet (mobile radio)).
  • Monitoring and tracking for the lone worker process (mobile radios).
  • Will be responsible for dispatch of internal and external crews during storm response in coordination with the field crew leads.
  • Storm outage dispatch training requirements for those supporting storm response (ADMS, base training and refresher training throughout the year).
  • Potential to dispatch emergency inspector work (day/night).
  • Responsible for the automated call-out and modeling process for planned outages.
These skills will make you successful:
  • The ideal candidate will have a minimum five years' experience working in an operational environment with experience coordinating internal and external resources to meet productivity standards.
  • You are a team player with a strong customer service ethic, and you possess excellent communication and relationship management skills with the ability to manage difficult conversations.
  • You have and are able to demonstrate strong analytical and problem-solving skills with the ability to multi-task and prioritize in a continuously changing environment.
  • The incumbent will also have and is able to demonstrate an intermediate knowledge of MS Office, experience with computerized planning software. Demonstrated knowledge of Maximo, ADMS, CIS and Service Hub or equivalent experience would be considered an asset.
  • Experience with T&D Operations and dispatch is considered an asset.
Learn more about our culture and values

At the Emera Group of Companies, you'll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers. If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by June 7, 2024 and let us know why this role is right for you.

The perks of joining our team? We offer:
  • Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
  • Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
  • Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, and scholarships for children of employees.
  • Competitive Compensation: A comprehensive benefits plan and a Defined Contribution Pension Plan
Diversity, Equity & Inclusion at Emera

As one of Atlantic Canada's largest publicly traded companies, we are ranked one of Canada's Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.

Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.

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