Sales & Warranty Administrator (Ft)

2 weeks ago

Concord, Ontario, Canada Reesink Canada Full time

Reesink Dealer Network

Reesink Canada Wholesale

Position:
Sales and Warranty Administrator

Location:
Vaughan
***
YOU matter to US If you are looking to join a company of motivated people who make a difference, you've found us If your skills align with our position description below, we are looking forward to hearing from you
***
This position is a full-time opportunity, based in Vaughan Ontario, Hours are Monday - Friday 8AM - 5PM.

Must be eligible to work in Canada and this is a on onsite position.
***
The Opportunity:The RCW Sales & Warranty Administrator is the single point of contact between the Dealer and the Customer as a vital source of support, building positive relationships with both internal and external customers to achieve both individual and company goals in the assigned region.

Why work for Reesink Canada Wholesale?

  • Working within a winning team being part of the Reesink Canada team; one of the largest agricultural equipment distributors in Canada.
  • Providing firstinclass customer service and sales to build longterm relationships.

In a typical day, YOU will:

  • Processing of sales invoices on a regular basis including reviewing unit cost sheets, open work orders to ensure proper costing of equipment.
  • Proactively manage equipment sales leads and assign them to the proper manager and provide follow up to gather feedback and/or next steps action items for the leads, and update in CRM.
  • Employ a disciplined call campaign, update customer account information, and develop relationships to maintain accurate account and machine profiles.
  • Liaison with factories on scheduled delivery dates of machines and update the RCW team accordingly.
  • Coordinate, plan & oversee industry trade shows, in conjunction with Managers.
  • Key RCW person to work with factories on marketing materials and/or initiatives.
  • Determine customer requirements through needs analysis and provide solutions.
  • Develop customer quotes and tenders from recommendations made by Managers and assist with quotes for new contracts.
  • Maintain Quote Log System ensuring timely and accurate sales information is provided.
  • Administer sales processes and systems including call reports, weekly call plans, and other administrative duties in support of the business.
  • Assist with the development and administration of the annual territory plans and focus account plans for marketing programs targeted to prospective customers.
  • Ensure all sales tools and market intelligence remain current and develop new tools to increase product exposure.
  • Assist in the collection of outstanding customer payments and facilitate resolutions/agreements.
  • Participate in appropriate training and development i.e. Dealership's ISR Training Program and attend industry association events.
  • Open/close warranty work orders so claims can be filed with the vendors.
  • Files warranty claims with RCW suppliers, monitors the claim process and ensures proper coding of credit.
  • Evaluates, reconciles, and files warranty claims.
  • Monitor WIP (warranty in process) report on a weekly basis.
  • Follow up on Work Orders that are completed and not turned in and making sure they have stories and the correct labor type listed on the work order.
  • Responsible for negotiating disputed warranty claims with vendors and customers.
  • Process credits for warranty part returns from customers.
  • Process returns for parts that need to be returned to the vendor.
  • Responsible for communicating warranty process with customers.
  • Validate warranty for customers who are calling in to order parts for warranty to ensure that the correct part is processed and listed on the work order.
  • Enter warranty registrations of all new equipment.
  • Monitors for recalls/warranty parts that are needed to finalize work requests.
  • Set up op codes for any new recalls within the company.
  • Assists with labour rate studies and implementing necessary changes.
  • All other duties as assigned.
***
Knowledge, Skills & Abilities:
  • Excellent communication skills with customers, vendors, and all levels within the organization.
  • Strong verbal and written skills.
  • Ability to problem solve and multitask.
  • Strong attention to detail and accuracy.
  • Strong organization and time management skills.
  • Proficient in MS-Office Suite.
  • Team player.

Required Experience:

  • High school diploma or equivalent.
years of customer sales or service experience.

  • Previous experience within the heavy equipment industry.

Working Conditions / Physical Demands:

  • Requires ability to spend long periods of time sitting or standing at your workstation.
  • Ability to climb a flight of stairs to access the office.
  • Much of your time will be spent on the phone or computer.
  • Ability to lift up to 25 lbs.
***
About Reesink Canada:Reesink Canada Holdings is a subsidiary of Royal Reesink, a Dutch company that started in 1786 as a blacksmith and has evolve

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